Archive for Troubleshooting
In many quests in smurfs village game Papa smurf asks you to take a photo of the village, likewise Tracker smurf for those who already got him, he will ask you to take photos of the village. This seems to be a simple task but actually is confusing to many players, and that’s why many players are doing it in a wrong way and will never be able to complete their quests. Usually on iPhone/ iPod touch, if you need to take a screenshot of photo of whatever is displayed on your screen you just need to push and hold down the Home button followed by tapping the lock button at the top of your iPhone? This will allow you to take a photo of your screen. Similar steps are also applied for the iPad. For android devices usually a third party applications are need to be installed in order to be able to take photos. But doing so you will never complete papa smurf quest of Tracker Smurf‘s checklist. Read More→
It is really easy to update your iOS software, but to prevent data loss in case something goes wrong it is important to first create a backup of your data. Please read the article “Backing up the device via iTunes or iCloud” if you do not know how to do that.
With iOS 5.0 there are now two different ways to update a device, the usual way via iTunes and an “Over the Air” update that does not require you to connect your device to iTunes. If you have not yet at least iOS 5.0 the update can only be done via iTunes.
1. Update via iTunes
Before you do the update, back up your device, make sure to transfer your purchases and sync your device one last time.
And then click on your device in the sidebar and choose “Check for Update” (or “Update”) if iTunes already knows that there is a new update available”.
From there on you only have to follow the instructions from iTunes.
After the update has completed everything should be as it was before. If that is, due to some reason, not the case, just restore your device from the backup and everything will be fine. You can find out how to do that in the article: “Backing up the device via iTunes or iCloud”.
2. Over the Air update
With iOS 5.0 it is possible to update without having to plug in your device. Make sure you have a recent backup and that your device has at least 50% battery power left.
Then on your device, go to Settings andthere choose “General”, then “Software Update”.
Your device will check if there is a new update available. If that is the case, just follow the instructions.To do an over the air update the device has to be connected to the Internet via Wi-Fi.
1. Computer Backup
In case of theft or other troubles it is always a good idea to have a backup of your data. This goes for the iDevice as well. In the following we give you instructions on how to backup your iDevice either via iTunes or iCloud (iOS 5 required). The backup includes all of your data, not just the Smurf’s Village.
To setup iTunes to backup first plug your device into iTunes and choose it from the left sidebar:
Then in the main window, scroll down to the section “Backup” and choose the second option “Backup to this computer”.
Now every time you sync your device to iTunes it creates a backup that is saved on your computer.
2. Manually forced backup
You can also manually force iTunes to create a backup by doing a command/right mouse click on the iDevice from the sidebar, and then choose “Back Up”. It is advised to first transfer your purchases to your computer via the “Transfer Purchases from …” option so they get backed up as well.
3. Show Saved Backups
If you have iTunes set up to back up to your computer you might find yourself in a situation were you want to look at what backups were saved for which device. To do that, just go to Preferences and there choose “Devices”. It shows you your current backups.
4. Wireless iCloud Backup
If your device is running at least iOS 5.0 you can also backup all of your data to iCloud. For that you need a free iCloud Account set up on your device. Please read here on how to do that and what an iCloud Account is: http://www.apple.com/icloud/
An iCloud backup is created wirelessly and saved on Apple’s servers and hence lets you keep your backup even if something were to happen to your hard disk.
The backup is automatically created once per day when your device is connected to a power cable and has a Wi-Fi connection.
To set up a backup via iCloud, follow the same steps in iTunes for the computer backup, but then choose “Back up to iCloud”. This means that iTunes will not back up to your computer anymore unless you force the backup via the manual function.
5. Restore from a backup
If you ever find yourself in the situation were you have to restore your device from a backup, just plug in your device to iTunes and with a command/right mouse click on the device choose “Restore from Backup”. iTunes will then guide you through the necessary steps.
If you have your backup saved via iCloud, just reset your device, then log into your iCloud Account and it will restore everything automatically.
Sometimes it can happen that the game either crashes while playing or during the opening process. In general this does not matter and is due to lack of memory. Just completely close the app via the multitask bar (double tap on the home button) and restart the game. Everything should work fine now.
If it does not work and the game still won’t open there are a couple of things that might help. If the game does open but you are back to level 1 (or any other level below your current status) stop playing and see our “Recover Village” section.
1. Turn the device off and on again
The first thing that might help to get the game working again is doing a hardware power cycle of your device. Just click on the sleep button on your device (the little black button at the top right corner) until “slide to power off” appears on the screen. After turning it off, wait a minute or so and turn the device on again by pressing the home button. If everything has started again (that might take a moment) try opening the app again.
2. Log out of Facebook and/or Game Center
Sometimes Game Center or Facebook can cause crashes of the app (for example if you have added too many neighbours for the game to handle) and it might help to log out of those services. If you are using both, log out of both of them, if the game works after that you can log back into one of them to see which one caused the problem. It might also work with both Game Center and Facebook if you are always only signed in to one of those services at the same time.
To sign out of Facebook, open the Smurf’s Village App and on the main menu screen click “Options” then “Manage Friends”. Just click on “Change Account” and you will be logged out. When the Facebook Pop-Up appears, do not give your information again, just tap on the “x” in the top right corner. If it says “Log In Now” instead of “Change Account” you are already signed out.
To sign out of Game Center you have to open the Game Center App on your device first (for more information on the Game Center App and where to find it see our “Adding Neighbours” section), then at the bottom tap on “Me” and then on the banner with your account (it should say something like “Account: firstname.lastname@example.org”). After that a Pop-Up appears, click on the “Sign Out” button and then try opening the Smurf’s Village App again.
3. Play the Game without Internet Connection
If all of the methods stated above do not help, you can always try to play the game without any connection to the Internet. This is not a long-term solution but might help you to get your game to start so you can, for example, save your crops before they wither.
On an iPhone or iPad simply go into Settings and turn the Airplane Mode on. If the Airplane mode is not available (for example on some versions of the iPod Touch), just go to Settings -> Network -> Wi-Fi and turn that off.
4. Sync your device to iTunes
Another thing that can sometimes help is to sync your device to iTunes (iOS only). Just plug it into your computer and connect it to iTunes, then open iTunes and choose your device. At the bottom right corner is a “Sync” Button. After your device has finished synchronizing, disconnect it and try opening the game.
As stated in the Clumsy Smurf section, Clumsy can only be found if the village is at least on level 20. If the village has reached level 20 and Papa Smurfs quest have been done regularly, he will ask to send two Smurfs away for 24 hours. Once they return to the village, the two Smurfs will bring Clumsy Smurf back to the village with them. If there is still an outstanding quest from Papa Smurf after reaching level 20, this task has to be completed first before he will give the task that brings Clumsy Smurf to the village. To get Clumsy Smurf right after the village has reached level 20, Papa’s task from the previous levels (i.e. the two to five new ones that come with a little story after a new level has been reached) have to be completed first, so if they have been neglected for a while it might take some time to complete all the outstanding tasks before Clumsy can enter the village.
If the game has the latest update, i.e. the version of the installed App is at least version 1.1.1, the beach appears automatically at the far left side of the village. To access that area, however, there must be a bridge across the river of the left side. Because this bridge can only be build from level 16 onwards, the beach can also only be accessed when the village has reached at least that level. The bridge has to be completed to see the beach, it is not enough to begin building it, but once the bridge is done the village will have a lovely beach where the Smurfs can relax.
If you opened the Game and your village reverted back to a lower level or restarted to level one, the most important thing to do is close the app immediately and do not continue playing. Then power cycle and restart your device (hold the sleep button on the top until a “slide to power of” message appears. After the device has restarted, go back to the App: your old village should be back.
If that has not helped, see the section “Backing up the village – preventing data loss and restoring a lost village” on how to restore it from a backup point.
If you get this message “You must purchase the app that this item is for before you can purchase the item” while trying to buy Smurfberries it means you are using the wrong iTunes account. This happens if you have more than one account. You can only buy Smurfberries with the same account that was used to download the App. So if this message comes up, just go to the App Store and sign out of your current account. Then go back to the Smurfsvillage App and sign into the correct account when asked to sign in before completing the purchase. This should help.
“At Character Limit” ! If you see this message, you have reached the maximum number of characters that can live in your village. The Smurfs and the roaming critters (i.e. the snail and the caterpillar) count as characters, the stationary Smurfs and the stationary animals (for example the butterflies) do not count for the character limit.
The maximum of characters available is 250. If you have reached this number, building or upgrading a house will not add a new Smurf to your village and you cannot buy a new roaming critter or animal. Because the snails, caterpillars and the Smurfs cannot be deleted at the moment, there is nothing you can do to get rid of that message.
The creators of the game have stated that increasing the character limit is, at the moment, not an option due to the limited memory resources the mobile devices, especially the older iPhones and iPods, offer. They are, however, thinking of a way to make it possible to remove roaming critters so that new Smurfs can be added. There has not been given any timeframe for that, so it is not expected in the next couple of updates and might take a while until that will be possible.
This message can come up when you want to plant a new crop field or flower garden or shrub. It means you have not enough Smurfs to build the item.
The number of Smurfs living in your village equals the number of flower gardens + crop fields + shrubs (little trees that grow fruits) that you can have in the village. This does not mean the number of available Smurfs (i. e. Smurfs that are not working at the moment) but the total number of Smurfs.
To increase the number, build a house, upgrade a house or buy a Smurf from the Smurfberry Shop.
In smurfs village game there are couple of error messages or other troubles that you can come across during the game. In this section some tips, tricks and solutions to the most common problems are provided to guide you throughly for quick fix . Please click on the links below :
Once the village is connected with Game Center, an online version of the current village is saved in nearly real time. Logging into that Game Center account on a different device or logging in again after a data loss makes it possible to restore the lost village, the app will ask weather to start a new village/continue the saved village or use the online saved version to restore to the device.
Both versions can be previewed and after that the correct one restored. This also enables the player to either play the game with the same village on two different devices or, by creating a second Game Center account, to have two different villages on one device.
If Game Center is not available for the device or a village has not been connected to it before some data got lost, it is possible to restore the village from a previous backup point. The game creates a backup once a day, a list of these backups can be found in a hidden feature.
After tapping on the small head of Papa Smurf found in the options menu for 16 times a “Recover Village” button appears at the bottom right side of the options menu. Clicking on that gives a list of the latest backups. The villages saved there can be previewed and, if needed, restored.