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Ver.: 1.5.7iconVer.: 1.4.4a
Size: 352MBSize: 119MB
Levels: 76Levels: 76
Updated on: July 19, 2014Updated on: Jul 17, 2014
 

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04
Jun
2011

Missing friends in Neighbour Map

By

Sometimes it can happen that either your Facebook or your GameCenter or both friends do not appear in the neighbour map.

The first thing to do then is to check if your Internet connection is working correctly, if it is, close and open the Smurfs App or log out and then in again into the affected service (i.e. GameCenter or Facebook). This should help most of the time and the friends should reappear.

Some users have also reported that if you try to connect to Facebook via your phone number instead of your email address the friends do not show up, but when they log into Facebook with the email address everything is fine, so please make sure you are logging in with your email.

If it does not help it can also be a server issue, for example if the developers of the game are doing maintenance. In that case just wait a couple of hours or a day and then the neighbours automatically reappear.

For Android Users: It has been reported that only the first 20 Facebook Friends (sorted by Facebook ID) are checked by that game as neighbours. If they do not play Smurf’s Village, than they do not show up. Beeline has been informed about this issue and should be able to fix it with one of the coming updates.

Important: Your friends are never lost, as long as they have not been unfriended in GameCenter or Facebook. As long as they are your friends in those services, they will eventually reappear and are not deleted.

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Comments

  1. MerMer says:

    For some reason I have lost all my friends on my list. It says all friends added and none appear. I have many family and friends on there and they are having the same issues. Anyone else have this issue as well?

  2. Nora says:

    I have some friends, they help me but I can't find them in my neighbours map. What can I do?

  3. chrisalmeida says:

    Does anybody know if the issue with seeing Facebook friends on Android has returned? I am an old iOS player and now transitioning to Android. None of the friends appear on the map but some can see and access my village. I get gifts. I just don't see them on my map and can't access their villages. My map is currently empty on Android.

    • Smurfette says:

      As far as I am aware the issue has never been fully resolved. You should try to log in and out of Facebook on your mobile device, that might help. If you can't get it to work, please contact Beeline support.

  4. jenna says:

    I have the same problem too in my iphone my friend don't see me on their list even where playing game but i can see them all :'( any help please?

    • Stroumpfette says:

      If you and your friends are using Facebook, there is a bug where it only shows the first 20 friends you have, whether or not they play the game. Many players create separate Facebook accounts for gaming, but since that violates the Facebook TOS, we cannot advise you to do that. :)

      • Maci__Micglire says:

        My friend has the same problem. How do you fix it? (We are friends but he can't give me a gift and I really need him to I always give him gifts. (He can't find my village.) I can find his he is my neighbor, but I am not his neighbor. How to fix it?

      • pitufina azul says:

        I can not see even one neighbor Android

        • Stroumpfette says:

          Without more information it is difficult to help you. Have you EVER seen any of your neighbors? Is this something new that you can't see them? When did the problem start?

  5. Gabriela says:

    Hey everyone, I got. Different problem, any of my friends play Smurf so I really don't got anyone but when go to game centre it's look like I can't see anyone who plays the game. So just wondering how do I invite people to be my friends and where to find them. Thx !!

    • Smurfette says:

      We have a "Add Me" section were people post their Game Center Names and you can just add them. You find it here: http://www.mysmurfsvillage.com/category/add-me-2/

  6. Emese says:

    some of my friends can't see my village on their maps. I can see them, but tired of only giving away gifts and not getting any. Is there any way to fix this?

    • Stroumpfette says:

      There are intermittent issues with Beeline's friends and neighbors network on both the Android and iOS platforms. If you're using Facebook to make and gift friends, there is a known issue with the way the SV Facebook app sorts the friend ids, and only the first 20 of your friends will be on the list. If they play SV, then you should see them, but if they don't, your SV Facebook friends may not appear. In this case, your friends may not see your village if your Facebook ID sorts after #20. Some players create separate Facebook IDs just for gaming, but since that is a violation of Facebook's TOS, we can't advise you to do that.

      If the ID sorting is not the issue, it is sometimes helpful to logout of Facebook from within the game (Android platform only), Login to Facebook from a web browser and remove the SV Android Facebook App from your Facebook settings, reboot your device, and then open the game and reauthorize the Facebook app to access your friends list.

  7. Aprileny says:

    Ok for iOS user having difficulties seeing neighbors from Game Center go to Facebook through Safari not the app and unlink Facebook with smurf village, then log out and back in with Game Center through settings, now your neighbors should show up, it worked for me…Good luck add me Aprileny

  8. Aprileny says:

    Ok for iOS user having difficulties seeing neighbors from Game Center go to Facebook through Safari not the app and unlink Facebook with smurf village, sign out of Game Center through settings on iPhone then sign back in, go to village map and all your friends from Game Center should show up. After trying everything that didn't work, this actually did…Good luck add me if you would like for gifting …Aprileny

  9. cher says:

    Hi, I have the same problem with Samsung note 2. I received an error message 'the page you requested cannot be displayed right now, It may be temporary unavailable, the link you clicked on may be broken or expired, or you may not have permission to view this page'. So I clicked 'back to previous page'. Then I;m back to the game with my fb account logged in. However, my friends still doesn't show up. I tried many times to log in/out, deleting the app from fb account and reboot. Still the error message shows up. What should I do? Please help!

  10. mgm66 says:

    Since i had connected my village to fb i'm not able to see/visit my friend who is not on fb, but he is my friend on the gamecenter. he can visit me. is there a way to cut the connection to fb? or does anyone know another solution? thanx for help

    • Stroumpfette says:

      Does the game allow you to logout of Facebook? I'm the admin for the Android version of the game, and on our version of the game, there is a tab under Options to Manage Friends, where we can login and logout of Facebook.

      • mgm66 says:

        No, there is no option to logout of FB.

        • Stroumpfette says:

          Try looking at your Facebook page and go to Settings/Apps. Do this from a web browser since some of the mobile interfaces leave out certain functions. If you see SV app (mine says SV Android App), try deleting or revoking access. Then logout of FB on the web browser and on your iPad and reboot it. Hopefully once you revoke access, your GC friends will reappear.

      • mgm66 says:

        I'm playing with Ipad 5.

  11. Patricia says:

    I have a Android bionic by Motorola and I'm level 34 and I have never been able to visit my neighbors or even get them to show up on my app. I've reported this problem to beeline several times also the ongoing problem with tracker smurf it has never worked since I started my game. I love SV I'm just eagerly waiting a fix for both issues.

    • Stroumpfette says:

      The problem is most likely not related to your device but rather with your Facebook account. The SV Facebook app sorts your friends's ids numerically, and if the friends who play MSV are not high enough on the list the SV Facebook app cannot report them to the game. Some players have been able to work around this problem by opening a second Facebook account they use solely for gaming, but since this is a violation of the Facebook TOS, we cannot advise you to proceed in that direction.

      Depending on how long you've been playing, Tracker has most probably been non-functional the entirety of your game. Beeline informally took his missions out of the game until they could find workarounds for the issues with his quests. They plan to reintroduce Tracker to the game some time in the future and with great fanfare, but rest assured it is a Beeline issue and not something that is working at this time.

  12. jesper says:

    I have one fb friend who plays SV. I cant see him, which I understand is a problem with FB ids. But he can see me, however… he can only see my village as level 27, but I am level 31. What is that all about

  13. Nathan says:

    I have a Samsung Galaxy Note 2 and I play smurf’s daily and I have never had any of my friends show up on my neighbor list. Is it something I need to do on my phone or in the app? Every time I go to that screen in the upper left corner it’s always saying loading friends and I can leave it like that for days and it’ll still say the same thing…loading friends…I feel horrible because I get gifted daily but am unable to gift my fellow android users…please help…if you can. Thanks bunches

    • Stroumpfette says:

      The game app for Facebook sorts your friends numerically by Facebook id, so if you're playing using your original Facebook account, it is very possible your friends show up at the bottom of your friends list and the app misses them. Some players have created Facebook IDs just for the purpose of playing the game, and since it is a violation of Facebook's TOS, we can't advise you to do that.

      You might try opening the game and logging out of Facebook, removing the SV Android App from your Facebook apps by opening a web browser and accessing Settings/Apps, and then rebooting your mobile device and setting up your Facebook access to the game again. It sometimes works to reset the software that way, but often it does not.

  14. Perhaps456 says:

    Invisible paths. Since the last update i cant add new green paths anymore. I can move theones i have but when i buy a new one it is invisible.
    Can you pls have a look into this?

    Tnx

  15. Girish says:

    I updated to 1.4.0 version, from then on I could'nt send or receive any gifts from friends

  16. Evelyn Butt says:

    Please help. I am having trouble with sending gifts to my friend and watering her roses. She can water my roses and send me a gift but when I send her a gift she does not receive it. When I water her roses they appear to be watered but they do not show up watered in her village.

    • Dreamy_Smurf says:

      A lot of players have already reported this. I suggest you to open a ticket at http://beeline-i.com/support.php

  17. Lucky mom says:

    So much for the update. Just downloaded it 3-19-13. My friends still don't show up. Even after rebooting. Game shuts off every time I try to collect from brainy's blackboard. Tried five times. And fireman smurf in my opinion was a waste of smurfberries. You must use five smurfberries every time to collect the extra bonus. Here's hoping they get it right in the next update. Whenever that will be!!!

    • Smurfette says:

      You can use Fireman Smurf without spending Smurfberries (just use the 0 SB option at the bottom). If you want 5% additonal XP to what you would normally get from your critters etc. then you have to use the 5SB option (every time). But he works and gives you the usuall XP without using that option.

      • Lucky mom says:

        Today I noticed I lost all my smurfs on the island. I'm starting to get frustrated with this game. It's shows I have 25 smurfs but none of them show up.

        • Stroumpfette says:

          You might want to try recovering your village from the hidden backups. From the blue Play menu, tap Options. Then tap Papa Smurf's head 16 times. When it appears, tap Recover Village. You should now see your files list. Start with the most recent file and preview until you find a village backup with your smurfs accounted for. Overwrite your village with this file.

      • Luckymom says:

        Thanks. I didn't realize that about fireman smurf

    • Ginger smurf says:

      I agree with every comment @LucyMom

      My friends aren't showing up after the newest download, Blackboard freak outs, and fireman smurf was a complete waste!!

      Also, I have harvested hundreds of boxes of tulips and grumpy smurf doesn't seem to notice!

      Help please! Here's to the next update!!

      • Alane says:

        Hi. I, too, was having the same problem with the tulips. I finally realized I was not completing the final step. You have to plant the tulips, wait for them to bloom, and then tap them to get your XP points. The floating message will disappear, but the tulips will remain. Next, tap on the tulips. It will give you a message saying it needs to be watered. On that message, you will see a red circle outline, with a line through it. Touch that circle. It will ask you if you are sure you want to remove the tulips. Touch yes. Then, re-plant the tulips. This was the only way I was able to get the message from Grumpy to go away. I had to do that for each flower box, until I had done it the required number of times. Hope that helps.

  18. vajie says:

    I am using android jellybean and ever since i am playing this game i cannot see any of my neighbor! i have a good internet connection and everytime i login in my email add in facebook it always says searching for friends i waited for hour my phone bat almost drain and still no neighbor… and i also tried download it in my moms tab android still she cant also see her neighbor what is wrong???? i want to enjoy playing this game and visit my neighbor as well help pleaseeee.

    • Sassete says:

      Try to create a second fb account for your smurf friend, because the game only saerch along your top 20 friends in your fb list and if non of those people dont play the game doesnt find your smurf neighbors

    • Ya cheng c says:

      same problem like you, i try many ways . but still don't work

  19. Lucymom says:

    Everyday for at least the last month I must log out completely and reboot to get my friends to show up in my smurfs village game from Game Center. Getting VERY old to do this every time !!! I wish they would fix it already.

    • Dreamy_Smurf says:

      Doing a back-up of your village can be quite handy since you never know if something goes wrong.

  20. Nona says:

    OK, I finally got one friend through GC but I couldn't see his Village even though he was gifting mine faithfully. I tried lots of things including a ticket to Beeline (who said they were aware of the problem but have no fix yet). Finally I discovered that I could see his village by logging out of and then back into FB from the SV Option menu. But, his village disappears again every time I leave the game and come back, so I have to go through this every time I want to visit his village. I also had a great deal of trouble logging out of FB from SV until I deleted my FB app from my iPad. Now, it isn't too bad. But, I have to use Safari for FB! I have sent this info to Beeline and hope they fix this soon. Maybe this post will help someone else.

    • Nona says:

      A clarification: what I am actually doing is turning the SV app in FB off (from outside the game) and then turning it back on from inside the game. Just to be safe, I also log out of FB after I've turned the app off. Sometimes my friend's village will then appear with nothing else. But, if it doesn't, I log into FB from within the game and reactivate the app. Then the village will appear for the duration of that game session. As of now, I have the FB app turned off and am logged out of FB and my friend's village has remained through multiple game sessions. This may end the next time I log into FB externally. Deleting my FB app from my device has ended the necessity of also logging out of GC and then restarting my device…every time….

  21. Tv0924 says:

    Hi, i just started adding friends to GC, but don’t see any friends in the game. I’ve tried turning off and on my phone and visit a random village, but I still can’t see any friends. If anyone can help then please help.

  22. joe says:

    Why doesn't Beeline just go back to the old code where this wasn't a problem? Obviously something in a recent update broke this function.

  23. Snowpearl says:

    Hi, My connection is fine, but all my neighbors have disappeared. I've tried all the tips recommended here, but nothing is working. Thank you

    • Stroumpfette says:

      The next thing to do would be to open a ticket with Beeline at http://beeline-i.com/support.php to see if they have any additional ideas.

      • joe says:

        I did that two months ago, they don't have any answer as to why this is happening to so many of us or how to fix it.

  24. Donkeys says:

    Hooray, just posted my error stil being there. So frustrated so i tried again everything i can think of. Deleted my facebook account, swithched twitter off, in GC invited same friend again, signed out of GC, restarted ipad and do not know why bu tafter a lot off switching on and off for weeks now it finally works, i have. Y friends back! Thanks!!

  25. Donkeys says:

    Hi,
    Still having same problem for many weeks now. startedsomewhere in december 2012. since then unable to see friends, gamecenter only, and thus cannot return gifts. still they can send them to me though, so there is still some connection working. Playing onipad 3 by the way. I have the idea that it all started when I activated the twitter with reporter smurf to get SBs…. Tried evrything. Starting up again whole ipad, signing out and in of smurf, twitter, gamecenter and so on. Does anyone have any other suggestions or still also experiencing the same problems? Would like to get the friends back now… Really like the game so definitely continue the good work. Just hope this one can be fixed some time soon… Thanks!

  26. Rachel says:

    A couple days ago I was able to fix the issue of missing friends in my neighbor map. All I did was delete a smurf friend on facebook who I knew was no longer playing the game and right after all my 20+smurf friends were back in the map. If you have missing friends you may want to try what I did.

  27. Nekala says:

    I’m having a problem with going to my friends villages they show up in the friends/neighbour area but every time I click on the it loads for a second than says that I need to update my app when I can’t update it any further

    • Stroumpfette says:

      Without knowing what device and OS you're running, it is hard to say what may be causing the problem. Will you please answer back with some additional info: your device, OS, version of the game you are running. Thanks!

  28. Stroumpfette says:

    I have just received confirmation that the Facebook friend problem has returned. It was my understanding that Beeline had fixed it awhile back, but apparently Beeline is still experiencing problems.

    What happens is this: Facebook will look at your first 20 friends (arranged by their FB id's ordered numerically), and if they play the game, you will see them in your network. But, if they do not play the game, you won't see any friends. If you have more than 20 friends, and your 21+ friend plays the game, you will never see them in your friends and neighbors map in the game.

    As discussed in a previous article, some people have created Facebook accounts for gaming, but since this is a violation of the Facebook TOS, I don't recommend doing this.

    So, to the two players who have friended me recently, I apologize that even though you can see me and give me gifts, I am unable to see you or give you gifts. This will continue until Beeline finds a way to fix the problem.

    Feel free to open tickets with Beeline so that they are aware of the scope of the problem and the trouble it causes players. The squeaky wheel gets the oil, as they say. :) http://beeline-i.com/support.php

    • Millow19 says:

      Hi stroumpfette. I too had exactly the same problem as you. I wrote to beeline so they too were aware of my/our issue. But they wrote ack with a fix that worked. It was. Close down the smurfs app. Open Facebook and delete the app in settings. Then completely turn off my iPad. Turn it ack on. Open smurfs app. Goto options. Then manage friends. Log back into facebook. Then go back to play game. And my friends were back! I hope it works for you too. Have a smurfy day.

      • Stroumpfette says:

        Thank you for the suggestion. I will try it.

      • Stroumpfette says:

        I just tried it, and sadly, it didn't work for me. I can still see only one of my friends – my daughter. Thanks for the suggestion, though. It was worth a try.

    • Millow19 says:

      Hi. Me again. That fix I was given also didn't work vey long for me. But, I found that if I unsubscribe from facebook the smurf ap and open game centre ap the friends appear. This works every time. Worth a try for you too. Millow19

    • Donkeys says:

      Hi, indeed, also the smae problem, although not with facebook but with GC. I added a new friend and he can gift me, but I do not se him appearing in my neighbours field. Though he is definitely in GC. Tried switching on and off for ipad as well as game, signing in and out of GC, switching twitter on and off, nothing helps though again. Anyone knows how to show up your friends?
      Thanks.

      • abee says:

        do you ever try to open GC first then immediately open the smurf village & see ur friends? i already tried it, it works.

  29. klient Smurf says:

    I am iPhone user, logged to facebook via email address. I cannot see my friends on neighbour map. What should I do, please? Thanks in advance.

    • Stroumpfette says:

      Open a ticket with Beeline: http://beeline-i.com/support.php I'm also having issues seeing my friends, and there have been some intermittant issues with the friend maps.

  30. wanyee says:

    my friends are missing on my map and i am logged in with my email adres

  31. Per says:

    Hey. I have the same problem!

  32. ksmurf says:

    I am on level 30 On my iPad 2. I lost my friends on my neighborhood map. They are listed on my GC account. I have Reporter Smurf. I have MIAB. I am connected to I-net, GC, Facebook, twitter, etc. My friends are listed on Game Center but not on my game since Thu 12/27. Marco is somewhere in one of my friends villages. I can go to random villages and featured villages but not friends. I have tried every thing from restarting my computer, resetting my router, logging off I-net, logging on and off all my social networks, on/off my options, logging out of game, etc. I have received gifts from one friend but none of the others and since my friends are not listed on the game I cannot send gifts. At first I thought it was the end of year glitch so I just decided to wait it out. I purchased a lot of smurfberries to get the christmas specials so I did an end of year spending spree, building and buying – spending lots of coins and most of my newly purchased Smurfberries. Now I can't go back to options and recover my village because I will loose all the coins, building spree items and smurf berries. Does anyone have any suggestions?

    • Stroumpfette says:

      There was a scheduled netword outage through the 31st. Try clearing your cache and connecting with your friends again.

      • ksmurf says:

        Thanks, I've tried every thing else so I'll give this a try. Keeping my fingers crossed

        • Ksmurf says:

          Reply finally from Beeline: "We do apologize, and are currently investigating issues some users are experiencing with their friend lists. We hope to resolve these issues
          soon. While there is currently no release date for an update to correct these issues, announcements regarding updates will be made through the game Facebook page, as well as general gaming news outlets." Aren't they just a boat load of help and good news. Thank you, Stroumpfette for your help and patience. I hope this helps others that are in the same boat and saves them some trouble.

      • ksmurf says:

        Tried clearing my cache and the only thing that did was erase all my friends on GC! Have sent Beeline 2 messages and have not heard back from them. Sent help request to getsatisfaction.com and they are the ones that told me the Dec glitch has been fixed. Am starting to think I'll never have friends back.

        • Stroumpfette says:

          Make sure you sign back in to GC. You were supposed to clear cache, not data.

          • Ksmurf says:

            Sorry Stroumpfette. I know I'm a pain. Cleared cache, cookies, and browsers from Safari. If there is a way to clean cache just on GC then it is way above my pay grade to locate. Have logged back on GC, Facebook, Twitter. Some of my friends have replied to my reconnect through GC and are listed there. Still no friends map. If I need to clear cache on GC can someone give me "simple" instructions? But, hey, I'm still on level 30 and my game is still pretty much intact :-). Thanks!

          • Stroumpfette says:

            Hey, not a pain at all. I'm sorry you're having so much trouble. Clearing cache was not only game center. It was a basic web clearing of cache. I'm sorry to hear you lost your friends. I'm thinking you cleared data when you cleared cache. Keep asking to be re-added here. Feel free to continue posting your questions. We try to be helpful. :)

          • Johan somthing says:

            Mine has been doing the same for the last 3 months (since level43) I keep trying and occasionally (once a month) they come back

    • Per says:

      I have the same problem. I have tried algodt the sané things.

  33. nidya says:

    hi admin , i have android and when i log in facebook, there is just written searching for friends, once i was waiting for like an hour. My friend and I have the same phone. She can see me and send gift. I cant see her and cant send gift back. I know that my internet is fine. I have remoted aplication 4x and restart my device, but not worked, but still written searching for friend. So i dont understand that please help! why i cant search friend??

    • Stroumpfette says:

      There was a scheduled network outage this past weekend through the 31st. Try clearing your cache, rebooting your device, and connecting with your friends agan.

  34. Chrissy prissy says:

    Anyone else having problems seeing their neighbors? My connection is fine, but all my neighbors have disappeared. I've tried all the tips recommended here, but nothing is working. Thx!
    Chrissy Prissy

  35. leslee Freed says:

    This new 2nd x-mas update. Is nothing but a hassle. I am at l-40 no problems till now. My smurfs are just standing in place shaking, can't open the game, lost friends. Lost all quests except for Papa smurf. Anyone else having the same problems.
    Tweety4me.

  36. Marius says:

    i want friends on smurfs ! i don`t have they don`t appear whoo want to add me ? Marius Ciucan is my facebook page add me

  37. Jill says:

    My neighbors are no showing up, any suggestions?

    • Stroumpfette says:

      Try rebooting yur device. There are ongoing issues with connecting with neighbors. Keep trying.

    • - King George - says:

      My neighbors stopped showing up 2 days ago. I have signed out of GC and back in again, rebooted i4S, nothing works.
      I apologize to all my GC friends.
      You can all stop gifting until I can start connecting again and regift.

      Merry Xmas to all and have a Happy New Year.

  38. G#114 says:

    I have friends in GC & Facebook. I can send them gifts & they receive the gifts from me. However, I'd never received any gifts from them although they send me everyday. How can I do?

    • Stroumpfette says:

      There are a few issues with gifting on the Android platform that I am aware of. And you should note, that only Android players can gift via Facebook friends, and only iOS can gift from the Game Center friends. The two platforms do NOT interact with each other.

    • carolinachick says:

      I have the issue on the Android platform that my friends see my old village on a device that was replaced due to mechanical difficulties. Although the device was reset to factory settings and all my data was deleted from the device, the old village is still the one my friends visit. I opened up a ticket with Beeline, so we will see what happens.

      • carolinachick says:

        Oh, and I cannot connect to any friends' villages either.

        • Stroumpfette says:

          If you follow the process I outlined in my response to your original question, you should be able to see your friends and they should be able to see you.

      • Stroumpfette says:

        What you need to do is go into Facebook from a web browser and go to your account settings and then click on Apps. Remove the SV Android app from your Facebook account. Logout of Faceboook from within your Smurf Village game. Logout of Facebook from your web browser. Restart the device your game is on. From within the game, tap "Options" and tap "Manage Friends." You will be able to re-add your Facebook information, and it will prompt you to re-add the SV application. Once you do this, you should see your friends in your network. Your friends will have to follow this same process in order to see your new village.

  39. mekaitueka says:

    add me please >>
    GC

    mekaitueka

    thanku

  40. Lynette Huckaby says:

    my internet connection, is working, and dont have any friends to play, Im searching for friends to water my flowers , that friends can do.. please add me as a friend..I dont know my name,if email name, or.
    to be added to friends lists.

  41. newbie smurf says:

    I signed in using Facebook, and I can see my friends, but they all have a red circle with a line through it next to their names. for the longest time the game told me "you might have to update your app or check your connection" i have the latest update, and my wifi works fine. i check facebook, reconnected, and now i can visit my friends, but it tells me that i can't leave them gifts cuz they have to update their app. this is so confusing to me. any help??

    • Stroumpfette says:

      If your friends aren't running the current version of the game, you will not be able to leave gifts for them. Ask them to update their software, and you should be able to give them gifts after they have upgraded.

    • ana says:

      I also sighed in using facebook and it keeps searching but no friends and I don't know how to add friends pls help

  42. crazythought9 says:

    Hi since yesterday I can't see my friend anymore. After checking if I am able to visit other villages from other people I was able to see them. So nothing wrong with the connection. Only problem after that I lost a big part of my village and had the reset my ipod in order to get the game back correct through Icloud.

  43. crazythought9 says:

    Hi since yesterday I can't see my friend anymore. After checking if I am able to visit other villages from other people I was able to see them. So nothing wrong with the connection. Only problem after that I lost a big part of my village and had the reset my ipod in order to get the game back correct through Icloud.
    After letting the game search for 13 hours I am still not able to see my friend while my friend is able to see me. I have tried with restarting game center and unfriend and befriend again. Nothing helps. is there any issue out? and when this will be fixed again. We are still busy with robot smurf and I am not able to give my parts as gift to them

  44. Josh7777 says:

    I have experience a glitch where one of my friend's village got banned how do I get my friend back?

  45. Enthusiastic Smurf says:

    Hi there,
    I have had lots of issues since the last update. I have tried signing out of GC and signing back in. Going to friends and trying to play from there and I am not getting anywhere it keeps shutting off. I don't know what I am supposed to do is this a server outage again? I am having a hard time playing that's all. Once I finally get in to the game from GC then I go to see my friends and it tells me that it is searching for them but no friends so I wait then I go look at featured villages and I can go to that so I don't know what is going on. So does anyone know what the story is????????????? Crops on island are not growing either unless I am over at the island and if I shut it off sometimes the crops will grow overnight. I also want to say sorry to all my friends for not gifting them as I am having troubles. Thanks. Please reply!!

    • Poet says:

      I believe the friend server issue has been solved by now. Are you still experiencing issues with your crops on the island?

    • Puffs115 says:

      Facebook new update has me to sign in with new friend check in daily. This is impossible and incorrect. New update has made playing horrible. All my friends are unable to receive any gifts or help from friends. Please advise .

      • Stroumpfette says:

        Please report this problem to Beeline: http://beeline-i.com/support.php. it sounds like a bug to me.

  46. Kim says:

    I have did the update on both my phone (android) and ipad and i have lost ll contacts on both :( items please fix this asap

  47. Nanasmurf says:

    I lost all my friends and then the reappeared only to disappear again why does this keep happening????

    • Marco Smurf says:

      your friends are not lost, there is only a problem is from beeline’s friends servers, you can see your friends and you cant gift them, we don’t when will fix them but will update you once we hear anything

  48. Smurfer N says:

    I lost my friends with this last update. The banner first reads 'searching for friends' , then comes up with 'all friends added' but no friends are added. How can this be fixed? I've tried rebooting my iPad which did not do anything and was going to recover my village using yesterday's date. Is this the only alternative I have?

    • Dreamy_Smurf says:

      There is a friend server outage at the moment. Be patient ;)

    • Found friends says:

      I found that if you "menu"..manage friends…log out of Facebook..re- open smurfs..play..check for friends..menu..manage friends again…come back to play..it says welcome thru game center..check for friends again…there they are! And you can gift

  49. Tyler says:

    I can't load my friends. It keeps on saying searching for friends. I checked my wifi and everything else that needs wifi works so what is happenings?!

  50. Ryan says:

    How do you get game center friend to show up on the friends map. Thanks for the help.