Apple iOS Android
icon Ver.: 1.19.0 iconVer.: 1.5.8a
Size: 419MBSize: 183MB
Levels: 89Levels: 89
Updated on: July 20, 2015
Updated on: June 30, 2015

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Missing friends in Neighbour Map


Sometimes it can happen that either your Facebook or your GameCenter or both friends do not appear in the neighbour map.

The first thing to do then is to check if your Internet connection is working correctly, if it is, close and open the Smurfs App or log out and then in again into the affected service (i.e. GameCenter or Facebook). This should help most of the time and the friends should reappear.

Some users have also reported that if you try to connect to Facebook via your phone number instead of your email address the friends do not show up, but when they log into Facebook with the email address everything is fine, so please make sure you are logging in with your email.

If it does not help it can also be a server issue, for example if the developers of the game are doing maintenance. In that case just wait a couple of hours or a day and then the neighbours automatically reappear.

For Android Users: It has been reported that only the first 20 Facebook Friends (sorted by Facebook ID) are checked by that game as neighbours. If they do not play Smurf’s Village, than they do not show up. Beeline has been informed about this issue and should be able to fix it with one of the coming updates.

Important: Your friends are never lost, as long as they have not been unfriended in GameCenter or Facebook. As long as they are your friends in those services, they will eventually reappear and are not deleted.

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  1. Rebecca says:

    I haven't been able to load my GC friends for a couple of months now. I am not connected through Facebook at all. I have tried signing out of GC and back in and restarting SV, but it still just says "searching for friends" forever and nothing loads. Anyone had any success fixing this?

    • Poet says:

      The friend server issue is still ongoing. I can't see my friends either. Beeline is still working on it.

      • Rebecca says:

        Thank you! I'm sad it's still going on, but relieved to know that it's not something that I'm doing incorrectly.

  2. June says:

    This has been going on too long about not been able to get to your friends and send gifts.!!!!!!!!!

  3. Rachel says:

    I used the above tips and SV says it cannot connect to the internet but, my internet is fine. I checked the connection, logged into other games, and I'm on this site. I checked other games with Game Center freinds and I can visit them in other games just fine. Any advice? I don't want my freinds to delete me!

  4. Stroumpfette says:

    What device and browser are you using? What page are you on when you see this? Do you see the blue banner at the top of the screen or the mobile green without images? We’re not seeing any issues on this end. Try closing our page, clearing your cache, and rebooting your device.

    Also, to those wondering, I’m back helping out for a few days. :) It’s nice to see you all.

  5. Hi! Do you know if the issue with Facebook friends have been resolved. It is only checking the first 20 Friends or all your friends? Thank you.

  6. Nathalie says:

    Hi Stroumpfette,

    Can you help me out please?

    I am trying to find/add friends via IOS Game Center but I have the impression that I am doing something wrong.

    I found GC nick names of other player via the “add me”-link. I went to the GC and I have send several invitations. After some days I still see no change (no friends at all). When I open Smurf Village and when I go to “friendpage” where you can visit other villages I see in the left corner a box “searching friends”…is there something wrong?

    Do I always have to give Smurf Village the authorization to my Facebook account or is it enough to use the GC?

    Many thank for your advice!!

    Smurfy greetings, Nath

    Ps: I love your fansite!!

    • Smurfette says:

      You can connect to friends without Facebook (on iOS) and the way you have been doing it via GameCenter is correct as far as I can tell. But when no friend appears in your friends list in the gc app they have not accepted your requests yet.
      Wheb you add someone make sure they know it is for the Smurfsvillage game or they might decline because they don't know you

  7. xoxo says:

    my friends won't appear , i even deleted my account and made a new one, i logged in and out but it won't appear. Please help me (android user

  8. wanyee says:

    i cant visit my friends for months now i even started over again but it dident work :( pls fix this for android

    • Stroumpfette says:

      We are a fan site run by volunteers and not affiliated with Beeline the game developer. Please open a ticket on Beeline's support portal at:

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