118 responses

  1. norlie
    April 14, 2014

    I've lost my hot air balloon since august 2013. I only can go the the mountain if i update the game..bu then if i want to go back to the village by hot air balloon, the game shutdown..please please i want my hot air balloon again

    • Smurfette
      April 14, 2014

      I am sorry, but you should've used the recover village feature when you lost the balloon, it is now to long ago to restore your game to get the balloon back. The only thing you can do is to contact Beeline support but I am not sure if they can fix it, because loosing the balloon means your game data got corrupted as that is not supposed to happen. But if you have not done so please contact them anyway, they might be able to help after all.

  2. BeeDee
    January 2, 2014

    So along with going to the island, and the swoofs planet, the balloon doesn't work. Anytime I want to leave the main village, the game crashes. Beeline really needs to fix this. I may just give up on this game if they don't make a fix soon. So many problems in the last few weeks with crashes.

  3. mariz
    September 2, 2013

    Can i have the Hot air balloon even though i have downloaded the newest updates .. its not available on the store?plss help

    • Stroumpfette
      September 2, 2013

      The balloon is only available midway through Level 25, and if you have not done the quests as outlined in the article, it will not appear as available for purchase. If you have already looked in the build menus under Smurfs/Structures and have not located the balloon and if you have already passed Level 26 and have completed the quest. but cannot find the balloon for purchase, then you need to open a ticket with Beeline at http://beeline-i.com/support.php

    • Abc
      November 10, 2013

      You need to finish papa's current quest, have 10 wood,get 10 magic raspberries then you can place the balloon

  4. Herperderp
    August 25, 2013

    Ahhhh!!! I just got the quest right after I collected from timber smurf!!! I could have finished it

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