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Version 1.2.0 Ver.: 1.2.0Version 1.0.7a Ver.: 1.0.7a
Size: 108 MBSize:25 MB
Levels: 46Levels: 46
Updated on: May 03, 2012Updated on: May 2, 2012

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Jun
04

Troubleshooting & FAQ

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In smurfs village game there are couple of error messages or other troubles that you can come across during the game.  In this section  some tips,  tricks and  solutions  to the most common problems are provided  to guide you throughly for quick fix . Please click on the links below :

 

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Comments

  1. Becca says:

    Hi I am on level 29 and I can't seem to open my smurf village.it close right after beeline finish losing.I just updated it but still won't
    Work

  2. Julia says:

    Hi! I'm on level 21 and clumsy keeps asking me to upgrade a house fpr him using handy smurf. Any idea how to do this? Everytime I urpgrade a house nothing happes with clumsy, he still asks me to uprgrade a house. Instead papa smurfs quest is always finished. He gives me a new quest. when i upgrade a house. Very strange.
    Plese help! Thanks!

  3. Abby says:

    Since about level 20 the game won't let me build any houses on the mainland. I have about 75 smurfs. Have I reached my limit?

    • Brainy says:

      U get to build 1 hut per level. So you are level 20, then u should have about 20 huts

      Number of smurfs doesn't mean anything because u can upgrade house to get more smurfs or buy just a smurf for 5sb each.

  4. Bronwen says:

    I am on ipad 2. my game has crashed this is the second time now, first time I started again I cannot start for a third time. I did contact Beeline still no answer from them so I presume they are not interested. It will not load from the orange screen. I have tried loads of suggestions from various sites but nothing seems to have worked. Does anyone have a fix? thx

    • Brainy says:

      THe last option is reinstall the game if you are using game center to launch your game.
      Do not reinstall the game if you are not using game center because you will lose all game data.

  5. Mel says:

    I am in Level 10 and want to upgrade the house eventhough I have about 600 coins. When I press the house, it just show "Total Population 9/9" only. Am I not allow tu upgrade till I have sufficient more coins and have to reach till to Level ???

  6. Jane says:

    We are at level 37 and moved flowers on the island we can now only see half of our island and no matter what we do we can't move across to view are houses crops etc…. Any suggestion wld be great thanks

    • Brainy says:

      Did u build the dam ? If u have the dam and still cant access the other side then its a game glitch and u need to read the recovery section on how to recover your village.

  7. Tami says:

    I updated to ios5 and I don’t get smurf village notifications any longer. I’ve checked settings, rebooted, switched settings and rebooted again. Any ideas?

  8. Angela says:

    Hi everyone.,
    I am having problems with my friends. I can send them all gifts and water their flower pots. But i am not receiving any gifts from them and they can not water my plants. Does anyone else experience the same problem. I tried re sync, i tried emptying the battery. Nothing works. Any anyone help.

    • Poet says:

      What device are you on?

    • Mark says:

      I have similar problem. First I could not receive gifts / water but could give it. But now my friends don't receive my gifts / water anymore. Have mailed Beeline weeks ago but so far no solution…

  9. Toya says:

    I am on level 36 and smurfette has asked me to plant 10 corn, 10 artichoke, and 10 tomatoes. I have down this but the ! Will not go from over her head. Any suggestions?

  10. Kristi says:

    I have a sand smurf near the dam on my island….it will not allow me to get the xp from the sand smurf…..had this problem with a crab close to the dock but the update fixed that, after the update the dam was missing and I had to repurchase it (not fair) but I was able to get the xp from the sand smurf before I repurchased the dam….now that I put the dam back….no xp……

  11. vassilis says:

    level 32 nothing happens when i tap on ship

    • Brainy says:

      Did u get a quest from papa "tap ship to go to the island" ? If not, then u haven't completed all quests to go to the island.

  12. Sheri says:

    I'm on level 26 and just realized that pap smurf's house is missing. How can I get it back? I still have papa smurf .

  13. Sarah says:

    Smurfette has asked me to harvest 20 boxes of flower….done this 4 time and she's still asking me??

  14. Giatros says:

    Level 18 and Gargamel invaded the village two days in a row… i have left with 2 smurfs although i have many houses left in my village. I am waiting for 3 days (completing quests) and no smurf have returned to my village. What can i do for this?

  15. Sharon says:

    Having trouble with mine and my friend's flowers wilting even though we water them. Also, the watering cans appear twice indicating its time to water again. My friend's flowers wilted again this morning. Can you help us?

    • Poet says:

      You might want to report this to Beeline if the problem persists. Have you tried getting anyone else to water your flowers?

  16. Krisztina says:

    Hi!

    Now i have just reached level 26 and a did not get any task from Jokey,Grouchy, Clumsy, Slouchy, and snappy smurf. Why is that?

    • Brainy says:

      Are you Krisztina M ? Dont you already have a village level 45 ? I am your long time smurf neighbor. Guess who :-)

    • Monty smurf says:

      I also having same problem . I’m level 32 and not getting any more quests from surflings . Anyone know how often they give out guests?

      • Dreamy_Smurf says:

        The smurflings only give a few quests. I think Slouchy gave me one and Snappy two the last update.

  17. allan says:

    the buy lanterns quest fom pappa smurf
    ive bought about 20-30 lanterns
    nothing happens

    • Brainy says:

      u probably bought street lights. Lanterns are hanging on a string between 2 red poles like clothes line.

  18. Kim says:

    Papa smurf is asking me to plant 12 crops of corn whic I have done SEVERAL times. How do I make him STOP asking for SAME thing and advance??

    • Sassete says:

      rebot your device and then look at the question again and se if you are planting the right kind of crops and the right number

  19. Scooter boys says:

    My percentage not showing in left hand corner after latest update

  20. Dolls says:

    Im in level 20 and papa smurf asked me to build Architect’s hut but its got Requires Handy’s Hut Shop so I cant build it. (it’s on the island)…

  21. Sarah says:

    Just dis the game update and Smurffet is asking me to plant 20 flower boxes, i already have 10. Do i still have to buy the 20 mores plant boxes?

    • Brainy says:

      plant 10 red roses, delete 10 and plant 10 red roses again.
      Dont have to wait for flowers to bloom.

  22. Robyn says:

    I just did the most recent update, and have a problem with the information box in the upper left corner of the screen. Where it usually displays the percent of level completed, it has a set of numbers and a line extending out of the box. I hope I'm still working my way up to the next level! Does anyone else have this problem? Are they going to do an update to fix their bugs anytime soon?

  23. Lyn says:

    I updated yesterday 3rd of may and my smurf village is running slow and everytime I go to go to the island the app shuts down I’ve tried to restore village but same things happing anyone got this problem ??? Help !!

  24. Supa Smurf says:

    Okay, so I want to visit some of the featured villages, I click on one and this happens:

    Error

    You might have to upgrade your smurf application in order to visit this village

    Or something like that. But, I've searched the entire site and I don't know HOW TO UPGRADE YOUR APP? DOES IT COST MONEY? WILL I HAVE TO START FROM BEGINNING AGAIN?

    thanks

    • Poet says:

      That is an error message. Ignore that. It is a server issue. Try again a few hours later.

      • Supa Smurf says:

        However ive waited almost an entire day and nothing happened. Also, it's not that can't visit all villages, I just can't visit certain villages (some I can always visit, others I can never visit ever since this game). I think its because those villages have something (i.e. new smurf animal etc.) that mine can't read as mine is dated.

        I don't know how to update my app. HELP? CAN YOU PLEASE TELL ME HOW TO UPDATE IM DESPERATE PLZ HELP!!!!

        • Dreamy_Smurf says:

          You need to update your device before you can see them. Go to app store, updates, select update of SV

  25. Sean says:

    I just did the most recent update and everything seems to be working with the exception being my main village runs really slow now, all the mini games to planting and harvesting crops! It is like I;m running the game on a 3g ( running on 4s ) but the weird thing is that my island runs just fine, not slow at all. I never had this problem before the update. I have rebooted the phone multiple times and still have the problem. Any body else experiencing this problem?

  26. BRAINY SMURF IS EPIC says:

    Hi! I love this game! Best game ever! Just wanted to say that this game is awesome!

  27. James says:

    I can not do anything with my bottle on the island.
    When I try to click on it, it is like I am trying to move it and it will do nothing!!!
    I am a level 28.
    HELP

    • ladyscottau says:

      Me too ,did the first quest and now can't do anything with it. Before the update completed all 4quests and ended up with nothing, each time the head disappeared when I tried to place it. now since the update – cannot complete smurfette quest to grow vegetables, have done it
      4 times and still not recognised as completed. Grew all these peas for an island quest – no recognition that I had completed the quest. Getting awfull fed up with this. How can I get the architect if I can't complete the quests?

      • Poet says:

        You can get architect Smurf by completing Papa Smurf's quests in the main village to upgrade Handy's exisiting hut. This quest has nothing to do with the totem you are mentioning on the island. As for Smurfette's quests, her quests are optional, but to be clear, what exactly is she asking you to do?

        • Ladyscottau says:

          Me too ,did the first quest and now can't do anything with it. Before the update completed all 4quests and ended up with nothing
          She is asking me to grow 10 crops of artichokes, 10 crops of tomatoes and 10 crops of corn.

  28. Ruffalo says:

    How in the world u build the architect it says u need handy shop? Where do u get the handy shop. Help!

    • Marco Smurf says:

      you need to upgrade Handy's hut. In order to do so, you need to complete series of quests in the village.

  29. Angie says:

    20 of my smurf berries disappeared!!!!!!!! What's up with that??? Anyway I can get it back????? I was saving to buy the characters!!!! :(

  30. David says:

    Buy Lanterns ? How can someone help me please

  31. Riri says:

    Im on level 30. Papa smurf asked me to add architecht hut. But the market said that I have to add handy smurf. I cannot add handy smurf. Please tell me how to. I also cannot open the message in the bottle. I cannot see the task. The last one was to plant 70 tomatoes, which I have done.

    • Poet says:

      What do you mean by you cannot add Handy Smurf? Do you have Handy Smurf in your main village? If no, get him in the build menu for 500 coins. If yes, you should have been prompted by Papa Smurf to do a series of quests to upgrade Handy's hut. Only by completing these quests(which will take about a week without using smurfberries), then you can proceed to the island to build Architect Smurf's house.

  32. loretta123 says:

    short question: when i was at lv 21 dreamy took off adventuring with his ship several times. while he was away (he has not discovered the island until then) the latest update came along. dreamy came back and said that he discovered something great (probably the island) but since then i just get quests in the main village … sending smurfs in the forrest to find handys notebook.

    i am level 22 now …. still have the ship and still have no island to go to. is there a solution to finally get the island or do i have to go through the whole handy-stuff-quests first?

    • Brainy says:

      I guess quests for handy have higher priorities than quests for island. Go ahead and complete quests for handy first because you need to upgrade handy before going to the island.

      Otherwise, you'll be confused on the island when papa on the island ask you to construct architect which needs handy shop upgrade.

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