Backing up the device via iTunes or iCloud
By1. Computer Backup
In case of theft or other troubles it is always a good idea to have a backup of your data. This goes for the iDevice as well. In the following we give you instructions on how to backup your iDevice either via iTunes or iCloud (iOS 5 required). The backup includes all of your data, not just the Smurf’s Village.
To setup iTunes to backup first plug your device into iTunes and choose it from the left sidebar:
Then in the main window, scroll down to the section “Backup” and choose the second option “Backup to this computer”.
Now every time you sync your device to iTunes it creates a backup that is saved on your computer.
2. Manually forced backup
You can also manually force iTunes to create a backup by doing a command/right mouse click on the iDevice from the sidebar, and then choose “Back Up”. It is advised to first transfer your purchases to your computer via the “Transfer Purchases from …” option so they get backed up as well.
3. Show Saved Backups
If you have iTunes set up to back up to your computer you might find yourself in a situation were you want to look at what backups were saved for which device. To do that, just go to Preferences and there choose “Devices”. It shows you your current backups.
4. Wireless iCloud Backup
If your device is running at least iOS 5.0 you can also backup all of your data to iCloud. For that you need a free iCloud Account set up on your device. Please read here on how to do that and what an iCloud Account is: http://www.apple.com/icloud/
An iCloud backup is created wirelessly and saved on Apple’s servers and hence lets you keep your backup even if something were to happen to your hard disk.
The backup is automatically created once per day when your device is connected to a power cable and has a Wi-Fi connection.
To set up a backup via iCloud, follow the same steps in iTunes for the computer backup, but then choose “Back up to iCloud”. This means that iTunes will not back up to your computer anymore unless you force the backup via the manual function.
5. Restore from a backup
If you ever find yourself in the situation were you have to restore your device from a backup, just plug in your device to iTunes and with a command/right mouse click on the device choose “Restore from Backup”. iTunes will then guide you through the necessary steps.
If you have your backup saved via iCloud, just reset your device, then log into your iCloud Account and it will restore everything automatically.
Hi, I just got a iPad and I was able to sinc my iPod game to my iPad but they are playing as 2 different games it has my level and my smurfberries but I have to play it on both devices rather than playing on one and it being completed on the other like my other games do thru Game Center any suggestions as to why
If you started the games at different times, they will remain different games. I don't think you can merge them.
I am a everyday smurf player on ANDROID. Lately im having issues with my phone and am wanting to format my phone. But I know that for android, redonwloading smurf equals starting from level zero. If I know the smurf id (the one I found when I clicked support in the app) will I be able to restore my smurf data 100%? Im currently at level34 anr I dont want to repeat all the same quests again… please? Any solutions?
No, unfortunately, there is no way to transfer the game to a new device or to restore it if you format your phone. There is a third party software Titanium Backup which may allow you to selectively restore, but you need to be comfortable with rooting your device in order to use it, and that can be tricky business. Feel free to reach out to Beeline Support to see if they have another suggestion for you at http://beeline-i.com/support.php
i played Level 50 then suddenly i cant on my smurfs game, why????
this is certainly a glitch, make sure that the app is closed and reboot your device and then try to re-launch it again. you may repeat the process up 3 or 4 times and hopefully it will open. That's what i do and it works for me. I hope it will work for you top
thks for your help, but even though i try so many times, still cant, but the funny thing is i can update but cant log in
I have a question, i just bought an ipad and i have tried downloading my smurf village from my ipod to ipad but whenever i play the game and return to it, it always says that i need to choose a village. it doesn't save my progress on the ipad. however, it doesn't happen like this on the ipod. please someone help!
this is a strange situation which I never heard about, please try to give me more detail hopefully I can help … do you use same GameCenter account for both ? and you play both through a GameCenter ? how did you transfer your game ,just by getting a backup or with GC ?
Is there an backup for android phones?? I am in the process of upgrading my phone and i would like to keep my smurf village
There are third party backup apps etc. available, but nothing offered from the Android system itself. Sometimes the manufacturers also offer their own backup system though they are often not compatible with other phone models.
Hi… Smurf Game is installed with itune account of my frd & now I want to update it with my itune account. It keeps asking the my frd itune account password I don’t know. How should I update it with my iTune account? I m dying to update it. Please suggest me sth….
You can't. It is tied to the account that downloaded it. you can always download your own version of the game on your own device and start from the beginning if you like.
If you have game center, make sure your game is saved to it, then delete the app (but make a backup before to be sure you won't loose anything) and redownload it with your account. This only works on iOS, not on Android though
He! i have smurf village on my phone and i want to sync to my ipad mini! how can i do this?
thanks!
If your phone is an iPhone then you can do it via Game Center, just create an account on your iPhone (or log in if you already have one) and then log into that same account on your iPad and open the game, it will ask you if you want to continue your iPhone village on the iPad. If your phone is an Andoid device you cannot do it, as Android and iOS villages are incompatible.
I am on level 31 on my iPad..I installed the same app on my android phone.how can I sync it so that I'm playing the same game?
I don't believe you can. The iOS and Android games are completely separate entities.
what to do how to fix the game with Android but can I go to the village can not do recovery or Airplane mode helps.
Hi
I have a strange question…. I want to make new profile on iTunes and to delete my old one, but onlu thing I don't want to lose is my Smurf villige… I love this game and I don't want to lose levels I got. So my question is there any way to change my profile and then to safe my leves on this game???
If you use Game Center, your village will be saved there, if you log into the same Game Center Account that you used before you can continue playing your village, even though you have a different iTunes account. But before you try it make a backup via iTunes/iCloud so that you can restore if anything goes wrong.
Hi,
i have a problem after last updating…. after loading BEELINE (orange page) all game switch off. And I can make anything else! I try to switch off my phone, log out from game center, finaly I update all my phone 4GS to ios 6.0 and smurfs is still broken … 2mounth ago all my game starts again from level 0, but thanks to this page I set it up!! Im sad about that! Coz Im at 35th level and spend lot of money for sb. plese help me to fix it!!
Delete and reinstall your game but only when you're sure you can recover with either Gamecenter, i-Tunes or i-Cloud. To do so check this link: http://www.mysmurfsvillage.com/smurfs-village-int…
Hello there, I found your web site via Google whilst searching for a similar topic, your website came up, it appears good. I have bookmarked to favourites|added to bookmarks.
I have the Kindle Fire and i have the crash after Beeline load window. It started right after the last update and i cant get it to reload. is there and help for us Kindle Fire users yet??
Thank You
Im having the same issue with my kindle fire. Let me know if you hear anything,
Hi there
I am thinking about deleting and reinstalling my game due to so many glitches, (am worried I loose my game though!!). I sync my ipod regularly to itunes, can I recover my entire game from itunes, my friend seemed to think it does not back up the actual contents of the game, is this a safe option, my problems started when I had to reset my apple password twice.
Thanks
Which back up device is best,ITunes or ICloud? I don't want or use ITunes cause it takes over stuff…but which one is best nd Ty
I still use ios 4.2 so my only option is itune .
Ty for replying, I use IPad 2 5.0 so I just backed up to ICloud …will see what happens and hopefully I won't ever have to look for my back up game. Lol
I am currently on Level 31 using an iPhone 3 V4.02. I want to begin using an iPhone 4 and synched the iPhone with my computer in preparation. Everything went well except for my Smurfs – it showed up as level 1 on the computer version. I don't want to lose all my progress. How do i do this?
sometimes you need to play for a while and after a time you get an option if you want to have your old village back or if you want to start from lv 1 othewise try to sync it again and se if that works
Hi There Brainy!
well i guess you're the right smurf to ask, well kinda BRAINY?!. My smurfs village crashed. im on level 25 and my village is pretty. i worked hard on that. it upsets me that i crashed. i cant open it after beeline. it simply just goes to the home screen. I tried everything you guys suggested. restarting my device. i tried so many times, even hard reboot, still the same. i tried backing up through itunes then i removed the app from my phone and then tried backing and there it goes! i opened my village! Back to level 1! and it kinda upsets me more, i tried tapping papa smurfs head 16 times, the only back-up i have is level 1, i tried logging in to facebook, and everytime i do it just reverted to the log-in facebook account again. anyone please? thanks.
When you delete the game it will ask you for a confirmation and subsequently if you like to keep the data. You need to respond yes otherwise you will loose your village. When reloading you will start again on level one. Dont start playing, after a couple of seconds.. Minutes .. The game will compare your local version to the gamecenter one. Choose your village and you can continue playing.
Only works if you were using game center. Always back up your device to itune just in case you need to restore. How to backup link https://getsatisfaction.com/beeline_games/topics/…
How do you Back your village up when using Facebook
I dont think that you can use facebook to back up your village. To get a back uo you can use game center or itunes if you are playing on an Ios device. If you are playing on an android you need to back up on a computer.
How do I back up on a computer? I am playing on an Android phone.
At this time, there is no way to back up the game from an Android device to a computer. There are products like Titanium Backup out there which require you to be comfortable rooting your phone in order to utilize them. Beeline is aware that the only backups Android players have are the hidden backups one can access with the recovery option. If you're getting ready to upgrade your device, you can always open a ticket with Beeline and let them know you are getting a new device and that you understand the village cannot be moved to a new Android device. Beeline has been very fair about reinstating purchased smurfberries so that Android players who have to start over can do so in a less painful way. You should be prepared to provide receipt numbers from Google Wallet as proof of purchase. Here is the address to Beeline's support portal: http://beeline-i.com/support.php
I want to choose the "Backup to this computer" option in iTunes because I have a ton of photos that goes well over the iCloud 5 GB limit. Anyway, I can find no options for where to store my backup, scheduling, etc. I want to put it on my huge external USB drive, not my local hard drive but there is nothing in the iTunes menu that lets me control that. Is there some kind of hidden way to choose your backup options?
Also, when I click on "Apply" after selecting "Backup to this computer" the radio button goes back to "Backup to iCloud". What gives there? Thanks…
i recently got an ipad, i did the sync and removed the game from my itouch, but now i keep getting the request to choose "which game do I want?" the saved one or the one from gamecenter. I always pick the game center one, but i keeps asking me every time i log in…even a few time while playing and i have to redo everything i had just done.
Dear Smurfette,
is it possible to backup my village without the help of game center? I'm only using an iphone 3g.
Dear muscle smurf, if you do not want to use game center, you can try the Papa Smurf option. i.e. go to the game's menu, options, and then tap on Papa Smurf's head 16 times, and a 'recover village' button should appear. From there, you can choose which saved you game you wish to retrieve.
thank you Poet, that was very helpful.
You are welcome.
I did a restore on my iPad now my village is back to lev el 26. It's snowing and dreamy smurf is gone, my upgrade of farmer smurfs hut is gone. I hit the papa smurfs head 16 times and tried to load yesterday's village, but when I hit preview village, nothing happens. How can I get it all back?
You can't, if the update did not bring it back and there are no backup points, you have to just do it over from this point. If you have lost Smurfberries that you bought, you can contact Beeline and they will resend them to you.
Yes, it can. You need the same Game Center Account. But you can not play at the same time, because then one progress will be overwritten by the other.
Hi Smurfette,
Would it be possible for me and my friend to share the same village on two different devices? She and I both have ipads and we'd like to play this game together. Can this be achieved via sharing the same game centre ID?
Thanks!
Hi.. How to update my smurf village on my ipad2 ? I cant visit other village. .Someone pls help
Go to the App Store on your device and click on the Update button at the bottom. You can also download the Update to your computer and sync it via itunes.
I downloaded the new update and i have no sound, have toggled sound on and off and even restarted iPad no joy? any solutions?
Have you made sure that the sound is turned on in the options menu of the game as well as in the settings menu of your iPad?
How can i backup and restor my smurf village status with an Android based device?
It is not so easy on Android, either your manufacturer offers a backup software for your device or you will have to use a third party application that can make a backup of your device's data.
Can I make a backup just for smurfvillage?
No, an iTunes backup (or iCloud backup) is always for all of your data. If you just want a backup of your village I suggest to connect it with Game Center, because then a version of it is saved on apple's servers and you can either restore it or play on a different device should you want to.
My sound has gone. All settings are on!
What went wrong??
Makre sure you have turned on sounds within the options menu of the game as well as the settings menu of your device.
Alchemist, Marco & Scardy are all still missing from my village.
Thanks for the tip
I know its been discussed a million times in the XMAS Update thread
just want to confirm that Macro & Grouchy is still missing for other people.
(Macro did show up for about a day in my village, but then went MIA)
Are you sure he (Marco) did not just go to a friends village? Have you looked for the sign on your friends banners? As for Grouchy, this can probably only be fixed with an update by Beeline.
Yes I am sure he is not in a freinds village.
Ohh well I guess I will just have to wait a few more weeks for beeline to work on the issue some more.
Hi Brainy
Thanks for the reply, I do not have the smurf game icon under the games tab on GC, it was there but disappeared when my password was reset,along with my interaction with other players however it does say I'm logged in to GC when I access the game from the app on my ipod. When I tap Papa Smurf there are all the saved games there. I guess it's just a chance I take but I'm thinking I will abandon the idea to reinstall!!
Thanks Brainy
Keep on Smurfin'!!!…