Crashing App (Game won’t open)
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Sometimes it can happen that the game either crashes while playing or during the opening process. In general this does not matter and is due to lack of memory. Just completely close the app via the multitask bar (double tap on the home button) and restart the game. Everything should work fine now.
If it does not work and the game still won’t open there are a couple of things that might help. If the game does open but you are back to level 1 (or any other level below your current status) stop playing and see our “Recover Village” section.
1. Turn the device off and on again
The first thing that might help to get the game working again is doing a hardware power cycle of your device. Just click on the sleep button on your device (the little black button at the top right corner) until “slide to power off” appears on the screen. After turning it off, wait a minute or so and turn the device on again by pressing the home button. If everything has started again (that might take a moment) try opening the app again.
2. Log out of Facebook and/or Game Center
Sometimes Game Center or Facebook can cause crashes of the app (for example if you have added too many neighbours for the game to handle) and it might help to log out of those services. If you are using both, log out of both of them, if the game works after that you can log back into one of them to see which one caused the problem. It might also work with both Game Center and Facebook if you are always only signed in to one of those services at the same time.
To sign out of Facebook, open the Smurf’s Village App and on the main menu screen click “Options” then “Manage Friends”. Just click on “Change Account” and you will be logged out. When the Facebook Pop-Up appears, do not give your information again, just tap on the “x” in the top right corner. If it says “Log In Now” instead of “Change Account” you are already signed out.
To sign out of Game Center you have to open the Game Center App on your device first (for more information on the Game Center App and where to find it see our “Adding Neighbours” section), then at the bottom tap on “Me” and then on the banner with your account (it should say something like “Account: youremail@mail.de”). After that a Pop-Up appears, click on the “Sign Out” button and then try opening the Smurf’s Village App again.
3. Play the Game without Internet Connection
If all of the methods stated above do not help, you can always try to play the game without any connection to the Internet. This is not a long-term solution but might help you to get your game to start so you can, for example, save your crops before they wither.
On an iPhone or iPad simply go into Settings and turn the Airplane Mode on. If the Airplane mode is not available (for example on some versions of the iPod Touch), just go to Settings -> Network -> Wi-Fi and turn that off.
4. Sync your device to iTunes
Another thing that can sometimes help is to sync your device to iTunes (iOS only). Just plug it into your computer and connect it to iTunes, then open iTunes and choose your device. At the bottom right corner is a “Sync” Button. After your device has finished synchronizing, disconnect it and try opening the game.
My smurfs app was crashing and I did all of the above (non of it helped) and next thing I know I lost EVERYTHING on smurfs village and its making me start over!
You can try the recover village feature described here: http://www.mysmurfsvillage.com/smurfs-village-gui… to restore your village to a point when everything was still fine, though you might loose some progress
Exit app, go to settings and adjust date/time ahead 24hrs and reload app. Once you are in play mode, exit the app again and change date/time to correct date/time.
Tried everything they suggested above and this solution worked! Thanks so much Cheatysmurf.
thnkz alot man i thought i was going to have to retart there for a second thank u soo much!!!!!!!!!!
I went back 3 days and it worked for a minute but then when I corrected the time back it didn’t work … nothing is working.. Ughhhh please do an update to fix. My friend also has the android and hers hasn’t worked 2 updates ago.. place help..
Please feel free to contact Beeline directly to let them know you both cannot play. You will have to open a ticket for each device affected: http://beeline-i.com/support.php
Fris Land Bopper, Du rest Has Stroumpf in the Kopper
My village was hang or lag when i open my smurf.
Try turning on the sound from the options menu, this seems to help in many cases (at least it did with the valentines day version)
my app loads to the play screen and then nothing! you can hear a page turning noise then it goes to the home screen on my iphone!!!!! ive tried the tips above!!!!!!
After weeks of not getting the game to load I opened the game centre and logged out then turned the ipad off then back on then logged back in to the game centre and pressed the play tab on the top left in the game centre and it worked. FINALLY.
I have wrote to beeline asking if they plan to fix the crashing issue or refund all the people who have paid for smurf berries.
I will keep you all informed.
Dosn't work
Can you delete the app and then it will work again?
You can try, but please only delete the App on iOS if you have connected your village via Game Center, otherwise you might end up loosing your village.
i tried all the things behind but i cant open it. as i open the front page, it's okay. but i press the 'play' button. it doesnt work and back to my phone's front page automatically
btw. i use htc sensation that runs andriod thus some points arent suit me
what can i do??!
If you have tried the tips that work for Android as well (restarting device, using Airplane mode etc.) there is nothing more you can do. You have to contact Beeline at support@beeline-i.com. They might be able to help you.
I have the same problem. i contacted beeline months ago and up until now i haven’t got a response. its very frustrating.
Ii had the same problem and got sick of it so I tried something drastic.. I deleted the game off my iphone. during this process it asked about keeping the leader board info (dont know if that helped) but i kept it. Then I went to my app store and reinstalled the game. when it finished reinstalling it gave me the option of starting a new game or retrieving my saved game. I retrieved my saved game everything was still there and so far so good BUT its only been a few hours.
I currently use an android phone and the game was working perfectly fine until I travelled overseas. I have tried all of the above and still cant get the game to open. Any other ideas?
Unfortunately, no. If you tried all of the tips, the only thing you can do is contact Beeline for help (support@beeline-i.com)
I seem to have problems with connecting with friends. I want to grow flowers and need a seed as a gift from a friend. Unfortunately, connecting via Facebook and Game center does not seem to work. When i open the app it is shown that i have connected with Facebook, but no friends appear. When I open gamecenter i see my friend, and I am connected to him but still no additional village appears in the map. What can I do to solve this??
You can try the tips from our troubleshoot section: http://www.mysmurfsvillage.com/smurfs-village-gui… However, this has been an ongoing issue for a while and it is possible that you can not get them back but have to wait for Beeline to fix this.
My smurfs village has been deleted by mistake
is there any chance I can get my old account back ??? I’m level 30 now and I don’t want to start over again!!!
Thanks
Try the recover tip here: http://www.mysmurfsvillage.com/smurfs-village-gui…
i got into the village but it's just frozen.. can't even turn off the iphone 4… waiting now for the battery to die
you should just hold home button and power button for automatic shutoff
same here the app wont work.
Can't figure out how to upgrade christmas tree. Tried tapping the tree nothing works!,
You have to tap it at the bottom and it only works on the one tree that costs 750 Coins.
PLEASE STOP THIS!!!!
Every time after the new update everyone asking the same three questions:
(how to upgrade x-mas tree??)
(where did "Grouchy" go?)
(where did "Macro" go?)
SO PLEASE STOP IT!!
THANK YOU
Darn, Just yesterday my game stopped going past the Beeline screen. Came to this page and tried all the tips but no luck. Don’t want to risk deleting though, not sure what got logged into my gamecenter..
Try the new update that has just been released, maybe that fixes it for you
The application presents a problem and not opened. Clear the game and reinstalled it but unfortunately it returned a 20% completion of level 34. I made a purchase of smurfberries to update the home of Farmer Smurf and purchase the monument of turkey thanksgiving day and the upgrade of several houses Smurfs when you restart the game and the updates were not.
I need your help because I lost USD 4.99 from the last purchase I made with you to better decorate the farm of the Smurfs.
I hope that somehow the Solution Center 50 smurfberries may return again to decorate my farm.
Awaiting your response
Try the recover village feature descriped here: http://www.mysmurfsvillage.com/smurfs-village-gui… If there is no village saved that had your Smurfberries, you need to send a copy of your receipt for the purchase to Beeline (support@beeline-i.com) and they can restore the Smurfberries to you.
Help , when ever i go on my smurfs village it takes ages to load once i waited a hour and if it does not load it will crash.
Try the tips in the article above, if that does not help, you have to wait for Beeline to fix it. You can contact them at support@beeline-i.com
Since last update that added beeline orange screen I am having a terrible time with the game. Crashes as beeline or at startup smurf page or when I tap a crop to harvest or when i start a minigame. sometimes I can complete minigame and when i tap OK it crashes and I don't get credit for the game and still cannot play over until the bakery is cleaned or whatever…very frustrating! my progress has slowed to a crawl!
Unfortunately there have been many problems lately, you will probably have to wait for Beeline to fix it.
I play on an ipad 2. Since the last October update i almost never see my friends list. And if i do it takes forever to water flowers and give gifts, it usually crashes.
I have tried shutting down ipad, restarting, logging out of game center and facebook but nothing works. I sent beeline an email but no response. Any ideas?
I havent downloaded the new ios 5 version, will try that tonigh but i dont think it will help.
Thanks for tip about the hidden gazebo!
When will christmas stuff come out! I want snow covered trees and blue reindeer lol.
Also, wouldnt it be freat to have an island available, boat or even just a dock to add to the beach area?
This has happened to many people lately, you have to wait for Beeline to fix it, please read further here: http://www.mysmurfsvillage.com/smurfs-village-gui… . The next update is expected at the end of November/Beginning of December
im on level 29 and ive tryed everything and the app still dosen't work
If you tried everything you will have to wait for Beeline to fix it. You can contact Beeline at support@beeline-i.com maybe they can help you further.
anyone has any idea when beeline will come up with an update for this problem?
They said sometime in mid november
Same problem 2 days ago. only see smurf screen for 2 seconds and is kicked back to phone's main menu again.
hi, same problem happened to me 2 weeks ago. i can not open Smurfs. i tried all of your suggestions but nothing has changed.
At the moment there is nothing you can do about it, you will have to wait for Beeline to fix it.
my smurfs is stuck on the beeline screen. i kept it on the beeline screen for the whole night and it still didnt open.
If you tried all the tricks above and still didn’t work then go on beeline’s support community forum page : here and follow those instructions,
My game also doesn’t work ever since I updated to IOS5 , but Beeline said they’re next update should be in about 2 weeks and they will definitely try to fix everything, just be patient : /
hi5 iOS5 crash our village woo hoo
hi, i have a problem wiht my app…it doesnt work anymore, the screen is locked on orange screen with Beeline written…i tryed switch-off the app, the iphone…but nothing happen…so i tryed log-out from game center and open the app (and nothing), so i tryed open app without internet connection(nothing) so i tryed sync my iphone with itunes…nothing…my app wont start…what should i do? please help me
You have done everything you could do, either contact Beeline (support@beeline-i.com) or you will have to wait for them to fix it in one of the upcoming updates. When it is frozen on the orange screen it also helps to just let it be and wait for 5-10 minutes on that screen, sometimes it then goes to the main menu
reinstall helps! don't loose the game center data, so you can keep on playing where you left before.
I just did the new upgrade and the game still won't open……it has been weeks now!!!!! when are they going to fix it????
We do not really know, but Beeline is working on it, they are collecting crash data at the moment in their support forum. See here for further info: http://getsatisfaction.com/beeline_games/topics/p…
I am an I-pad user only. No i-phone. If my son uninstalls the game and reinstalls it, using his last backup on itunes, will all his progress be lost, or will it reset to the last backup? He can live with that, but losing EVERYTHING seems quite unreasonable.
Usually when you delete the game and reinstall it theres a message that pops up saying if you want to restore your previous village, if that did not occur then try the special trick: go in the options menu and click on papa smurfs head 16 times and a restore button will appear at the bottom and check your latest village if its there, if that doesent work then to my experience im not 100% sure you can back it up from your itunes and i dont think you should synk it theres a restore data button you should try that and again i would be about 80% sure of that. And remember if you restore it then everything that you saved untill your last sync that you did will be lost or changed, (if you did any changes.)
He can't get into the options menu because its frozen on the orange Beeline screen. Am I missing something?
Have you (or your son) tried the tips from the article above? Usually restarting the device or playing in Airplane Mode solves this issue.
Alsom sometimes when it is frozen on the Beeline screen just waiting a while (like 5 to 10 Minutes) without tapping on the screen works as well
Handy_Smurf is half right. If you have your village connected to Game Center then you can just delete and reinstall it and a message will appear when you first open the game (you must be logged in to GameCenter) asking you whether you want to continue the village saved on Game Center or start a new one.
However, the "recover village tip" (i.e. tapping Papa Smurf's head 16 times in the options menu) will not work if you delete your app, because those are daily backups the game creates and they will be deleted together with the app. So this only works if you do not delete the app.
The itunes thing, on the other hand, does definetly work. If you sync your device to iTunes it will create a backup. To restore your village you have to restore the whole iPad from the backup, that means all data (not just the data from the Smurfs App) will then be restored to how it was when the backup was created. However, you will really have to choose restore from backup in iTunes, simply resyncing the app to the device will not transfer your data but install the app as new.
Thank you for clarifying about the restore! He has made progress in other apps that he will not want to lose. This is really horrible. Appreciate the quick responses though. Thanks again! Will let you know what he decide and if it works..
i did what u told us smurfette ! but i end up losing everything and must start from zero. please help me to get back my village.
You can read about ways to restore your village here: If that does not help, please explain what you did exactly and what happened
Game freezes on beeline. It works at all other games like smurfs grabber and pet shop. Tried all the things except for redownloading it as I do not have internet acces right now.
i dont see my friends village anymore. tried all of the above but still they dont return into my friends villages…any tipps????
You can try the tips here: http://www.mysmurfsvillage.com/smurfs-village-gui… If that does not help, you will have to wait for Beeline to fix this issue, it is something that many people are experiencing.
the best way to fix the problem of the game not loading is delete the game and re install it , then use the online stored village . thanks for the help it worked a treat .
You are right, that often helps solve thinks, but only do that if you have your village backed up (via GameCenter), or you might end up loosing it.
Does Farmer Smurf come with the Harvest All Function right away without upgrading with 15 smurfberries?
Yes, the Harvest All Function and the extra 25% of XP for up to eight crops near by is enabled after purchasing, only the Plant All Function requires the upgrade
i am on level 38.5, screen went blank and unable to open the icon to get into the game anymore.
Try the tips above, especially restarting your device and/or resync your device to iTunes
My clever daughter fixed my Smurf app problem. I tried all the options mentioned here but nothing would get the app to open on my iPad. So we deleted and re-installed the app on my iPhone, logged into Facebook and the game centre and played the game. Then deleted the app from my iPad and reinstalled it. Voila!! Working again.
If all else failed, delete the app and reinstall.
It worked for me.
You are correct, that can help sometimes, however I would advice to only do that if the village has been connected via GameCenter or it has been backed up with iTunes, otherwise the village might be lost
Like everyone I have also tried all the listed options, logging out of facebook & game center, airplane mode, etc., etc. The support page don't work so I emailed Beeline support directly and they sent me the same information that's listed here. I have paid money several times for smurfberries so I'm pretty upset about this. I run a iphone with the latest OS. Beeline should test all updates before releasing them.
I am sure they test the updates, but with so many people playing, they can probably not test for every issue. Unfortunately, if nothing above worked, you will have to wait for them to fix it
smurfette… when is the new update coming up? because my smurfs village just crashed and i am so sad about it… this is the second time that happened to me.. first i was in level 22 and i lost my village, so i start all over again and now i'm in level 21 and it crashed again.. huhuhu dont want to delete the apps yet.. what else should i do? i've tried the about info already and it doesn't work. =(
If you have tried all the tips, you will probably have to wait for the next update. The general update cycel is 4-6 weeks, so it should be live sometime in the middle of October
PS…I even did the update and it didn't fix it. Good luck with yours!
Mine is not openning either. I spent money in that game. This is soo unfair. I am very mad.
If you tried all the tips above (i.e. restarting device, airplane mode…) you should contact Beeline (support@beeline-i.com they might have another suggestion to what can help
I have contacted support@beeline-i.com four times with no success. I'm not sure where to turn to next. After my initial contact they opened a ticket and said I would be contacted in 48 business hours. It's been two weeks and after subsequent attempts at emailing them, my smurf village app is still "unplayable". It crashed, wont' open and I extremely frustrated.
Anyone have any advice? Spent money on this game….really unacceptable.
That is unfortunate, they usually answer, although it can take them some time. Maybe post on the Feedback page on their Facebook site (facebook.com/beelinegames). As I understand it, the Feedback page is browsed by employees of Beeline regularly
Thanks Smurfette! Great idea!
That was great advice Smurfette, only there are tons of only there are tons of others who have posted the same issue on their facebook page and they aren't responding. I have now gone through iTunes and opened my third ticket for technical support and still have not heard back. I am going to contact iTunes and let them know about the lack of response and then I am going to refute all the charges for smurfberries on my credit card. There are a lot of upset people out there. Such a shame.
Exact same problem here… I just update the new version today and I have tried EVERYTHING and nothing works. I emailed them and all they are telling me is the exact thing they say on here. Obviously it's not my phone bc It looks like its happening to a lot of people. I also have invested money and would REALLY like for this to be fixed!!!
Sorry to hear that. Unfortunately, the only other thing I can think of that might help is to update your device. If you have an older device, it will not be possible, but otherwise, plug it into itunes and see if an update is available. If it is not, or if it is but it does not solve your problem, you will most likey have to wait for Beeline to fix this. Did you try Airplane mode? Because I hear many people are having success with opening the game without Internet connection.
yep tried airplane mode as well.. no luck
its been pretty bad before, but the update before this fixed EVERYTHING and it hasn't closed out once until i updated yesterday… now it just gets to the blue screen for about 10-15 seconds at most and goes back to my iphone screen. I just synced my phone to my computer about 2 days ago as well…
Ditto!! Same situation with mine. Beeline won't respond to my emails. I'm contacting iTunes and asking for a credit and deleting this app. I'm pissed.
My surf app has 3 updates and I am unable to open, I get as far as the Surf 1st blue screen.
Please try the tips mentioned in the article above (restarting device, opening in Airplane mode etc.) If it does not work contact Beeline directly (support@beeline-i.com). And make sure you have the latest version of the game
I too just had this happen to me last night. I cannot get past the first blue screen. It takes me right back to my iPhone screen where all my apps are. I have tried restarting my device numerous times, sync'd my phone, opening airplane mode, turning off the WiFi etc. Nothing is working. I just updated to the latest version of the game two days ago. Thanks for posting the beeline support email address. I just sent them an email. Has anyone else contacted them? Do they respond quickly? So upset. I was in the middle of harvesting a huge crop!
Don't want to start over and lose my entire village. I was at level 26 and had 163 smurfberries.
It can sometimes take a while for them to answer, because they have lots and lots of queries, but they should answer you eventually
I had the same problem and contacted beeline support, they replied almost immediately. However the advise they gave me didn’t really help that much because they basically said either sync on I-tunes or delete the app. I have already synced my iPod so I have just decided to wait untill the next update and I’m still waiting- I can’t risk loosing my smurfs! Hoping there is a halloween update.
Also in the email that beeline support sent back to me they said that if you delete your app and it deletes the data then they will refund your smurfberries if you have the iTunes reciept but I personally think that it is not worth it.
Can I downgrade to an earlier version?
thank you Smurfette! I updated my apple software yesterday. My village did disappear for a few hours but now its back and working great! I really appreciate the advice!
Frozen on beeline screen and very unhappy. I have tried everything
Beeline is working on it, just wait a while, it should be fixed soon.
i have iphone 4, updated the app yesterday 9/16, and first, it lagged, and I saw that the game didnt run as smooth, but today, it crashed, and I cannot open the app all together. I would be very mad if I lost my village, I refuse to start all over.
Beeline has released the following statement: "It looks like the Smurfs' Village server issues are going to take until tomorrow to resolve. During that time social functions won’t be available (gifting, watering flowers, etc…). However, the game should still start up, but it may take several minutes for Smurfs Village to load. We’ll be working on this issue through the weekend and we’ll update the community as we learn more. Sorry for all the frustration.". For me it works already, if it does not yet for you, just try in a couple of hours again, it should work soon. As long as you have your Game connected via GameCenter, you should not loose your village, it will come back when it works again
Hi
What if the app was deleted? And i installed it again? Can I retreive my village via game center?
Yes, if you had your previous village connected via GameCenter, just log in, then open the Game and it will ask if you want to continue your old village
Smurfette
Stop spamming the same thing when its not true. Btw 4.3.5 I am on it and still
Have the same issue on 2 iOS devices.
Well that is what Beeline said might help, they did not said it will, just that it might. I have just been answering peoples questions and not spamming, if you are not happy with my answers ask your questions somewhere else, I spend a lot of my free time trying to reply and help everyone
Scary,
Just to remind or let you know if you are not aware, this website is unofficial community website made by fans; people working on this website including Smurfette are not getting paid or affiliated by any means to Beeline and capcom.
Smurfette is doing an outstanding work she has answered voluntarily and generously thousands of queries where many people were quite happy with her answers.
She is not a spammer here as you stated she is just guiding people thoroughly to the best of her knowledge to the right answers. If you think you can do better job or you have better answers we will be more than happy to have you in our group.
Please if you are not happy with anything in this website, or you have any suggestion, we appreciate if you can contact us privately via our contact form above.
Thank you
Mine doesnt work neither… Blanks out on beeline logo
I also have the same problem. When I open the app, there is "Beelin" and that's all! That's "crash" on that.
When I turn network OFF, it works. If I don't turn network on OFF, it doesn't work. I don't understand..
PS : I'm French, sorry for the mistakes..
When I try to open my Smurf village, the screen pulls up briefly and the closes again. I can’t get to options so that I can try a restore point? I installed the lastest update about 3 days ago.
Me too. I've tried restoring my phone from a backup as well as all of the above… The app won't start!
I have ipod generation3 and I cannot open the game. I tried everything that you suggest, unfortunately nothing happened. After the update I was able to open the game but today it crashes during the opening. I was so happy with CapCom and without this update >.< Sent a mail to beeline, hope they will find any solution.
I have the same problem. Not happy particularly as I am so high in the game. If I have to wait for the next update? They've just lost a player.. and the "contact us" form here doesn't work? Are there many of us out there having this problem?
I cant play after last update on my Iphone 3GS…..help!!!
Then please contact Beeline support at support@beeline-i.com (And please do not double post, I have now seen 6 posts from you with the same topic, it takes some time to answer and approve all of the comments, so please just be patient)
I've tried all the suggestions above, and the game still won't open.
Any other suggestion?
No, sorry if you have tried all above and are also on the latest update, I don't think there really is something you can do about it at the moment. You might have to wait until a new update is released that will hopefully fix your troubles. However, you might want to contact beeline and explain your problem and what you have tried, they now it best if their is a solution. -Their email is support@beeline-i.com
Do you think it would be wise to delete the icon and try restoring it from game center? I would hate to risk losing my village. Airplane mode does help, thank you for the advise!
Beeline has released a statement saying that the problem with crashes might be fixed if you update your device to iOS 4.3 If you have an older device and it says up to date with a lower ios version you might have to wait for a fix in the next update. If you use GameCenter, try to reinstall the Game, that helps sometimes, but only do it if you have GameCenter, otherwise there is a risk of losing the village
Thank you, as always you are extremely helpful
i tried the update and also restoring it from the game center. it tells me can't connect to game center….thanks for your help. I will email beeline but i fear the worst….smurfs is down and out for a while.
Hi,
I confirm the lack of memory on my iPhone 3GS.
Maybe another tips to try:
Once that the wellcome menu page appears, wait a little moment, a small minute for example before push PLAY button.
After that my app seems to crash less often…
I hope it’ll work for everyone too…
(sorry for my poor english…)
Try deleting some Apps. That'll give your phone some more memory.
Although there are punishments for using the time cheat, this is just a server error and Beeline is working to fix it, so it should work soon (if it does not already, my game works again)
I tried since few days ago, but it never gets to the new island still in the village, even the ship didnt move. Is there something wrong with the game or the iphone ?
I had the same PROBLEM befor downloading the last update last night ,,and now i end up in the old village ,,cant get to my islad any moore??????
Yeesss, i did, the only quest i havent finished yet is to visit the new island, but i cant do that. Help mee pleaaaseee
Have you tried to reboot your device and se if that works?
Already tried that, but its all the same
anymore suggest ?
So you are saying the app still crashes everytime you tap on the ship? If that is the case, I'm afraid you may have to either restore your game to an earlier time and try the quests again…OR…have you gotten the latest update from the App store that was released 2 days ago? Perhaps that update will help.
The update is what is causing the crash at least for me it is.
I used the recover village as described here twice, so I lost only little progress each time, but it's frustrating anyway. I quit the game last weekend. I tried to remove and reinstall the game with the result that I had to start all over again. The Gargamel bug is persitent, the first announcement that was made at level 0, 0% was that Gargamel visited the village………It has been fun, but now it has stopped…….
Im having the same problem the update is what causing the crash..i tried reboot my phone,,didnt work???
I am having the same problem. I am very disappointed with Beeline's quality. They are selling Smurfberries to my 7 year old son, but he can't play the game because it won't launch. We got a crash on the Orange Beeline opening screen for the last few weeks. I have tried every potential fix I could find on the web multiple times: closing other programs, hard reboot, changing the system clock, restore of factory settings and reinstall–nothing works. This seems to be pretty common. Beeline's quality really sucks and they shouldn't sell things that do not work to young kids. We waited for today's update, but even after installing today's update, we still get a crash. Any help is appreciated, but getting ready to abandon the Smurt's and Beeline for good.
I have been having the same issue for the last 2 days… after more than a year of game. To reinstall, do I need to desinstall the app and say "yes" to the fact that all data will be lost ? Pretty scarry… I have seen the game center message popping up many time when playing smurfs but I never managed to have any renking or achievements in it… when I open Game Center and Smurf app zoner in it, it says that last play was today… does it mean my plays are in game center and I can safely desinstall and reinstall ?
Have u rebooted your device ? Like press and hold power button.
Reinstalling will delete all game data on device. Since u r using game center, game center has a copy of you village on server.
After reinstalling, u will start playing from level 1, then game center will prompt u to choose between local level and server level. Pick server level.
If you dont feel good, just plug your device to computer and do a full backup (not sync) before reinstalling.
My iTunes account was hacked so I cannot access my game center account, the password was changed. In this case, what else can I do? Does this mean I will lose my game data?
Thanks brainy – Have tried all that – no luck. Need Beeline support to respond beyond a standard form acknowledgement and fix their App and restore our villages.
They replied to me and said they've alerted the developers but there is no ECD for a fix… very helpful
Just updated today, sadly nothing happened, I still can’t open the game. Is this hopeless???
I saw this post from Bethany Smith (beeline rep) " If your Smurfs' Village app is crashing at the Orange Beeline logo, close & exit out all of your apps. After that, press and hold both the Sleep/Wake button and the Home Button on your iOS device together. Do not let go of either button until you see the white apple logo appear in the middle of your screen. (Ignore the slide to turn off messages). Once your device is done re-booting, try launching the app again."
Hi Brainy, please tell Papa Smurf we are all turning into Grumpies if it takes to long to fix.
My old village is back!!! Thank you Brainy!
Thank you Brainy.
i clear it and nothing happened
Clearing the cache unfortunately also didn't help
HI dear all, I have the same problem and I also scare to lose any data from my i-pad. Now I have a smart way to do which to ensure my data in game centre won't lose.
I use my sister's i-phone to logon my game centre and play the smurf village but not quit from the game, this is to ensure I am still in the game centre mode.
Then I delete my problem village game from my i-pad (remember to answer "Keep" game centre data); and reinstal a new game.
Once the game has been installed and when I open the new game and the system prompts me to choose my game centre data or not. Then I choose my village data. Now my village has been back again. I am very happy to see my village back.
but i have an android Samsung galaxy SII and have the same problem, do you have a solution?
I tried also everything what is mentioned above and below..nothing works…. I can´t play my smurfs for 2 weeks now..spend up to now a lot of money for smurfbeeries.
Please answer. in the past i wrote you a mail because i lost 800 smurfbeeries and you helped me immediatly thank you in advance!
i just did the uninstall-install thing, the very exact thing trackr did…deleting the app but keeping the GC sync…but now my game is back to start…. T_T…..i tried to do the restore thing too… but the preview was not working and only says one date or backup…8-26-2012 (thats today) omg…what to do? T_T more than a year's work down the drain…. T_T