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icon Ver.: 1.9.0iconVer.: 1.5.0.a
Size: 404MBSize: 138MB
Levels: 82Levels: 82
Updated on: November 18, 2014Updated on: November 19, 2014

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04
Jun
2011

Troubleshooting & FAQ

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In smurfs village game there are couple of error messages or other troubles that you can come across during the game.  In this section  some tips,  tricks and  solutions  to the most common problems are provided  to guide you throughly for quick fix . Please click on the links below :

 

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Categories : Troubleshooting

Comments

  1. Girish says:

    Hi iam girish now after this recent update in space it is giving to clear my extra which I have already cleared it and what there is there in that space it completely going and I have rebut it please fix this bug

    • Stroumpfette says:

      I think you're saying that the area you already cleared on the Swoof planet is covered up again after you downloaded the update. Is that correct? If so, you need to recover your data from a hidden backup. From the blue Play menu, tap Options.Then tap the icon of Papa Smurf 16 times. When it appears, tap Recover Village. You should now see a list of files on your screen. Preview each file until you see your Swoof planet cleared the way it is supposed to be. Overwrite your village with that data file.

  2. Judy says:

    Hi. On my swoop planet I don't have any purple/green area to expand. I can't locate the magic bird to expand. I know there is expansions available but I can't seem to do it. Any suggestions? Also I purchased Smurfette's hut and it has disappeared in my woods to the left of my village and it is dark and I can't get to it.

    • Stroumpfette says:

      If you can recover your village from the hidden backups, you might be able to uncover the parts that got covered again after you cleared them. From the blue Play menu tap Options. Then tap Papa Smurf 16 times . When it appears, tap Recover Village. Preview the first file you see displayed on your screen. If this shows your Swoof planet in the correct configuration, overwrite your village with that file. Otherwise, preview the next file and the next one until you find the correct configuration. If you look through your entire list of backups, and don't find one with your Swoof planet ok, open a ticket with Beeline at http://beeline-i.com/support.php

  3. Robbie says:

    Hi, I purchased Smurfberries £2.99, but I did not get them! I get a meesage to say I purchased them, but I have not downloaded them. Press okay to download. I press but nothing happens. Help!?

    • Smurfette says:

      You should contact Beeline support, they can resend you the Smurfberries. You can reach their support team here: http://www.beeline-i.com/support.php

  4. Sabine says:

    Why do some of the crops I plant disappear before they are ready tot be harvested?

    • Stroumpfette says:

      That is odd. You will need to open a ticket with Beeline at http://beeline-i.com/support.php

  5. Dongs says:

    After I update I can't access to the island by tapping anymore.. I am playing on iPod touch. Can u pls help me.

  6. Alexandra says:

    i have the smurfs game on my ipod and when i go to visit other villages i can see my friends villages but can't access them, and i can't access facebook because its says it cant connect, what can i do?

    • Stroumpfette says:

      Is the iPod able to access the network? If you're in the USA, have you entered your birth date to certify you are above 13 per COPPA laws?