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icon Ver.: 1.19.0 iconVer.: 1.5.8a
Size: 419MBSize: 183MB
Levels: 89Levels: 89
Updated on: July 20, 2015
Updated on: June 30, 2015

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Updating your iOS Software without data loss


It is really easy to update your iOS software, but to prevent data loss in case something goes wrong it is important to first create a backup of your data. Please read the article “Backing up the device via iTunes or iCloud” if you do not know how to do that.

With iOS 5.0 there are now two different ways to update a device, the usual way via iTunes and an “Over the Air” update that does not require you to connect your device to iTunes. If you have not yet at least iOS 5.0 the update can only be done via iTunes.

1. Update via iTunes

Before you do the update, back up your device, make sure to transfer your purchases and sync your device one last time.

And then click on your device in the sidebar and choose “Check for Update” (or “Update”) if iTunes already knows that there is a new update available”.

From there on you only have to follow the instructions from iTunes.

After the update has completed everything should be as it was before. If that is, due to some reason, not the case, just restore your device from the backup and everything will be fine. You can find out how to do that in the article: “Backing up the device via iTunes or iCloud”.

2. Over the Air update

With iOS 5.0 it is possible to update without having to plug in your device. Make sure you have a recent backup and that your device has at least 50% battery power left.

Then on your device, go to Settings andthere choose “General”, then “Software Update”.

Your device will check if there is a new update available. If that is the case, just follow the instructions.To do an over the air update the device has to be connected to the Internet via Wi-Fi.

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Categories : Troubleshooting


  1. Cori says:

    How can I update on a kindle fire ???

    • Jokey01 says:

      If you select apps then store then in the menu you will see application updates. If it is there just select it.

  2. sexy grandma of 3 says:

    Daylight Savings Time really screws with this game. I purposefully do not change the time on my Android platform tablet, but the latest upgrade for my platform has that as an auto feature. Who knew? Anyway, now I cannot tweet Reporter Smurf rewards because it claims the time is incorrect on my device. I know this was an issue in the earlier days of this game, when fixes went in to stop players from using time changing to cheats, but I thought there had been a fix to allow for time zone travelling and Daylight Savings issues. Can someone please advise? I really, really love playing this game and do not feel it is right that players are punished when they have done nothing wrong. Thank you.

    • Smurfette says:

      It is supposed to only cause issues with changing the time manually, adjustments in time zone or daylight saving time should work correctly but I think there have been issues with this as well.
      Try rebooting your device, if that does not help you should open a ticket with Beeline support.

      • sexy grandma of 3 says:

        Thank you. It took a reboot AND relogging into internet connection, but it worked and we are back in the smurf!

  3. Nellis says:

    Does anyone know how to save game progress using a Kindle Fire ?. All I can find refers to itunes

    • Smurfette says:

      In our backup section you can find infos about backing up for iOS and Android. You can find it here:
      As Kindle is basically running a modified version of Android you might be able to get those backups to work, but I doubt that Google Cloud Backup will work for kindle. I am not even sure if there is an official way to backup on Kindle yet. Considering that the Android backup is not working correctly for many people its possible Beeline has not yet developed anything for Kindle

  4. SYC says:

    The village is updated to the last version but I can't start playing the game.
    I have an iPad 1 with iOS 5.1.
    When I turn on the fly mode I can play but I need to use the Internet to save my progress to the gamecenter.
    Please fix it

    • Stroumpfette says:

      You may not be aware that this is a fan site run by volunteers and that we're not in any way affiliated with the game developer Beeline. You'll need to open a ticket with them at

  5. Remal says:

    Trying to update the latest version of smurf village, via wifi connection lost it all. How can I get my game back

    • Smurfette says:

      You can only get it back if you have made a backup. Have you made a Helium backup or a Google Cloud backup? If so see our backup section it has articles on how to restore the game from a backup

  6. Rachel says:

    Hey, I wasn't sure where to post this. My family has found something on your site I wanted to make you aware of. In your articles sometimes words are highlighted in a different color & when you click them it will link you to another article about that part. Some times there are words highlighted in yellow, my kids clicked one & my security popped up & said the link had downloaded something dangerous. I though it was a fluke but, the next time I saw yellow letters I clicked on them & the same thing happened so I think it might be something a hacker did to your site. I would hate for you guys to get blamed if it caused serious damage to someone's device. Also, the yellow letters don't always show up when I'm on here I've only seen them a few times & obviously don't click on them anymore.

    • Stroumpfette says:

      Rachel, thanks for letting us know. Would you please send us the URL at the top of the web page where you found this? When I look at our pages in my web browser, all the words are in the same color. I'm wondering if you saw an ad or if it is something else you might have running in your browser. If you can send us the URL to the page where you noticed the problem, we can investigate the situation. We very much appreciate your help.

      • Rachel says:

        How do I do this? I'm not sure what the URL is or how to send it to you. I don't always see the yellow words only sometimes.

        • Stroumpfette says:

          The url us the little white bae where you type in your destination, <a href=",” target=”_blank”>, at the top of your browser screen, and each time you go to another one of our pages, the information in that area changes. When you see the yellow words, please go to that url field, highlight the entire field, and copy the contents (ctrl-c). Then submit a comment here and paste (ctrl-v) the url into your comnent. We will see it when we review the connent queue. Please address your comment to me (Stroumpfette) so that my colleagues know to leave it for my review. Thanks!

  7. Marije says:

    Since a few weeks i havo no longer smurfs on the island and mountain. I don't know how it's possible and how i can get my smurfs back. Now i can't complete question on the island and mountain.
    How can i get the smurfs back?

    • Stroumpfette says:

      You may have to recover if you have backups old enough in the hidden recovery files. From the Blue Play menu tap Options. Then Tap the icon of Papa Smurf 16 times. When it appears, tap Recover Village. Preview the files until you find one in which your correct number of smurfs appear. Restore your game with that file.

  8. Ashley says:

    Hi ,

    please help me …my smurf village is lvl 48 nw in my ipad and i juz hv it upgraded its ios .Then the service center ppl unable to restore bac all the things inside my ipad .i was so damn sad and i even purchased smurfberries before.Nw its all gone and i hv tried tapping papa smurf icon 16 times and try to restore bt bt nothing appear on the page . GC pls help me ..

    • Stroumpfette says:

      Unless you made a backup on Game Center or ITunes, you will be restarting the game. You can open a ticket with Beeline and let them know you had to restart the game. Ask to have your purchased Smurfberries transferred to your new game id. They will request copies of your receipts as proof of purchase.

  9. phomat_1909 says:

    How can i backup my village via Gamecentre or Facebook?

    • Smurfette says:

      You cannot backup via Facebook. If you log into Game Center on your device and then play the game while having Internet connection, the game will sync and backup to Game Center periodically. To force a sync with Game Center you have to play a little (move some things around, harvest, plant etc.). After a couple of minutes your current Game will be saved online on the Game Center servers. As there is no visual indicator that the sync has happened and there is no guarantee the Game Center backup will always work, it is a good idea to set your device up to also sync to either iCloud or iTunes. You can find instructions here:…

  10. Jason Haywood says:

    Hi I am at level 59 two days ago it came up with a notification present from smurfgrabber place a new item in your village, when you click on it ,it gives you a sand castle when you place it it comes back again and again I can't get rid of it and can't get to my village. Hope you can help. Deebee73

  11. Curtis J says:

    I am a grown man and I am about to cry like a 2 year old! I did the update on my ipad and it has wiped my whole game off and I cannot find it anywhere!!! I use Game Center for backup but all it's bringing up is two 0 level games for me to choose from! I tapped on Papa Smurfs head 16 times and it only shows 1 game to preview and it wont budge when I tap "preview". It also keeps shutting the entire app down when I'm in the middle of trying again to find my village.
    I have been playing this game for a year or more and have put blood, sweat, tears and MONEY into it.I am not exaggerating at all when say that I am devistated right now! I was at level 38 i believe and had my village exactly the way I wanted it. This is all I have had to live for the past year and I'm in pieces! What is Beeline going to do about this! I am trying to be understanding but at the same time I am livid! Please help!!!

    • Joey H. says:

      I had the same thing happen to me last night. I was on level 32. Now Level 1. Or rather I'm deleting the game and moving on. Unacceptable.

      • Sassete says:

        Try to go to main menu and tap on papa smurfs head 16 times and se if you can recover your village and get your old 32 level village back

    • MMMM says:

      If you played for a year to get to level 38, I've got to say you did it rather slowly… Especially if you threw money at it :). Nevertheless, of course it's still a lot of work lost.

  12. Evelyn says:

    When I went out of my village to visit another village the game offered me 1berry to do this but when I returned to my village it showed my points and all the berries but the entire village and all the buildings are gone and everything is just green not even grass just green. There are a few smurfs walking around an a strange section of river which kind of floats around the page, the game offers me items to buy but I can't place anything anywhere on the screen as it always remains red and says you can't place that here, it's very freaky as we are running 3 different villages (this is my sons one) on a different iPad, all our versions are updated games and iOS any suggestions…? When you try to visit this village the whole picture is distorted and all you see is part of a massive tree trunk like an over layered picture that's a bt scrambled…

    • Sassete says:

      Try to go to main menu _ options and then tap on papa smurfs head 16 time and recover your vilage to an date before this happened

    • bbchelx says:

      Did u try using Papa Smurf and reload Smurf Village from last saved? It worked for me though..

  13. Pitufina says:

    Hi! I am the same level as my friend (20), we both have 37 smuefberries and have the same version of the game, however he has much more decorations on the Star Menu (and on other menus) than I do. Its not that i cant buy them, i dont even have them. He has android and i have IOS (out of date version) could that be the reason or is this a bug? thanks!

    • MMMM says:

      "we both … have the same version"
      Untrue, as the iOS version is not the same as the Android version.
      (Even now, two years later, that still applies.)

      • Stroumpfette says:

        One of the reasons the iOS and Android versions are different is because Android was not able to get the special offers, so Beeline added some of the items that iOS saw as their special offers into the Android menu systems. The watering can for Farmer is one of those things. Until this recent release, iOS had Vanity, and Android did not. We don't know if Beeline has plans to add the former special offer items to the iOS menu systems or not. You could ask them by opening a ticket or going to the Beeline official forum.

  14. king says:

    smurf village consumes more than 60 MB every day???????/

  15. king says:

    my smurf village consumes more than 60 MB of my data every day ????!!!!!!
    why is than any one can help?


  16. geokyin says:

    I can't receive any bolts from my friends….help?

  17. Sawsan says:


    I started my village on jan through my i tune account, but now I can’t update it because I can’t log in into my account anymore- and I dont know why????? I tried to update the village through my husband’s account but I can’t!!!! Can you please help me since I really love this game and I want to continue playing it!!! And tried to get back my password to the account but I couldn’t !!!!!!

  18. Smurferguam says:

    Thank you Gc friends! We got clockwork smurf! Please send flower pots and dye. I will still help those who still need bolts. Those who got their clockwork smurfs, pls. Indicate what gifts you'd like now, or if you prefer to have less friends to take careof, I totally understand:-) so you can unfriend me.

  19. ottyen says:

    May I know how to create an account in the Game Centre or even connect to Game Centre? When playing the game, I always see " not connected to game centre" and there is no instructions or link for me to connect. Thank you very much.

  20. DESIREE.ESU says:


  21. Heather says:

    A week ago my smurf game crashed and when I try to go into it, it just goes back to the main menu. Any ideas how to fix it?

  22. Supa Smurf says:

    Ummm, I run iOS 5.1, I've tried both methods, it just says that my iPad is up to date regardless. My operating system is "up to date" but my Smurfs Village is now, and since it's old I can't view most villages.

    (p.s. my Smurfs Village was installed in April this year so it missed out on the May update. But sometimes I wonder if its updating automatically since it says stuff like "Adopt a Baby for Half Price" or "Prickly Porcupine now available" or something like that by itself. BUT, my icon is of the smurf playing trumpet and not the clockwork Smurf.)

    (p.p.s. My Smurfs is connected to game centre, iTunes and has just been backed up)

    Thank you,

    Supa Smurf

  23. Harriet F says:

    Hi I have smurfs village on my Iphone and I play it alot, but dont connect it to anything such as game centre or facebook. Does this use any data on my phone because on my current plan I dont have any data space so any excess data costs money and I am not willing to pay

    • Poet says:

      As long as you don't connect to the map(to visit friends), you should not be consuming any data charges.

      • mag says:

        My phone indicates that SV is using data. And I do not connect to facebook or the map. (Motorola Razr Droid) How do I stop this? There are no options for this.

  24. Paola says:

    Help,i cannot find my smurfberries.there was 31,but Noè only 13.i haven't giubbe nothing!

    • Poet says:

      If you need to recover your berries, please contact Beeline for assistance.

      • Texas Lady Lee says: can contact them til you are the face, .
        they don't seem to care, they have our money a large chunk from me alone..
        I was on level 30 when it crashed, won't open ..before that, level 20 something..built the dam..waited the 72 hours..came back started placing flowers in front of the dam and poof..dang dam..gone, so payed for another dam..payed the extra to have the dam built, moved a rock..and poof gone again..keep in mind I have tons of memory on my ipad2
        Do ya think Beeline compensated me after getting in contact from the first? With receipts?
        It is a shame as even after all the problems, I really enjoy creating this little world..after a long day it is like my Zen Garden….til now heavy sigh

        • Brainy says:

          Game server issue. The current workaround is turn on airplane mode (or turn off wi-fi) on your device if you need access to your village to save your crops. While in airplane mode, your phone can't receive calls/emails so dont forget to turn off airplane mode when you are done with your village.

  25. Vio says:

    Hi, Smurfette,

    How's the internet data usage like if I start playing the smurfs village while turning on the game centre? My house does not have a large quota each month, so we are particularly concerned about any excess internet usage. I am pretty much playing it the whole day.


    • Smurfette says:

      It is higher, if I use it on the train in the morning I reach my limit nearly every month, but I have no idea how much it is exactly. You will have to try it out. But you can always log out of Game Center and only use it on occasion with it. You could also contact Beeline ( for exact information on the usage.

  26. C.. says:


    C.. says:
    November 30, 2011 at 5:11 pm
    Ok big question! I currently have a level 37 Smurf village, on my iPad, connected with a certain gamecenter and iTunes account. I'm buying a new MacBook and will be making a new iTunes account and a new gamecenter account, using a different email. So will I be able to keep my village? And how?

    Smurfette says:
    November 30, 2011 at 6:11 pm
    Yes, but it is a bit complicated, here are the instructions you need to follow, but before you do anything, please make a backup of the iPad (either buy syncing it to iTunes or the iCloud, depending on what you use).

    1. As there are at the moment a lot of server issues and people are unable to load their Game Center villages (or to save the current progress to Game Center), log into your Game Center Account on a different device and open the Smurfs Village game to see that the village is correctly saved on Game Center and you can access it. If you are unable to access it or the village does not transfer, this is an issue on Beeline's side that should be fixed soon, so just try again in a few days. If you do not have a second device, ask one of your friends you have connected to via GameCenter that they can see your current village.

    2. If step 1 works out okay, you can delete the Smurfs App from the iPad, if it asks you whether to Keep or Delete the Game Center Data, make sure to choose "Keep".

    3. Redownload the Game from the new iTunes Account that is supposed to be used for the Game in the future.

    4. Log into your old Game Center Account and transfer the village. Now the game needs to create a backup point, as this is only done once per day, you might not be able to progress to step five until the next day. (Read here about the backup feature:…

    5. Log into Game Center with the new Account that is from now on supposed to be used for the Game, then open the app and you will start from level 1.

    6. Now use the backup feature to restore the old village. For the new village to then be tied to the new Game Center Account it is important to play a little (pant something, or move some items around, only then is it updated to the servers).

    7. That is basically it, if you want to get rid of the Smurfs Data tied to your Game Center Account, delete the App while logged into your Account and this time choose "Delete" when ask what to do with the Game Center Data.

    I'm having problems, I have just downloaded smurfs onto my new device and when logged into my old game centre my village is fine just as usual (level 36), however when I log into my new game centre account and go back onto the smurf app I'm back to level 1, how can I get my original level36 village linked with my new game centre , thanks

    • Smurfette says:

      Just follow the instrcutions you have quoted. You are now at step 5 and started a new game from level 1. You have to follow with step 6 and use the backup feature to transfer your old village.

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